Donor and Church Engagement Coordinator

Come Build Hope and Homes with Us!

Donor & Church Engagement Coordinator, Annual Giving – Full-Time

Hamilton, Kitchener, or London, Ontario

Salary: $61,812-$70,074

Position Description: Reporting to the Senior Manager of Donor Engagement, the Donor & Church Engagement Coordinator will play a key role in strengthening Indwell’s connections with donors, encouraging the increase and frequency of giving, and increasing donor retention. The Church & Donor Engagement Coordinator will foster relationships with donors and qualify them for major gifts solicitations and planned gifts, overall growing Indwell’s giving through the annual campaign in support of programs and operations. They will also develop and implement Indwell’s church engagement strategy.

About Indwell

Indwell is a Christian charity creating affordable housing communities that support people seeking health, wellness, and belonging. Our faith-rooted mission and values-driven culture guide us as we serve people experiencing marginalization through housing and health supports. For over 50 years, Indwell has been providing supportive housing that transforms lives. Every door we open together becomes a solution to homelessness. Indwell is a growing health services provider and a leader in integrating community mental health and addiction services into housing. As the fastest growing developer of new supportive affordable housing in Ontario, we currently support over 1,450 tenants in regions across Southern and Southwestern Ontario, with over 500 units in construction and pre-construction. To learn more, go to: https://indwell.ca/about-us

Indwell’s Family of Companies

Indwell is part of a family of non-profits that share a common vision, of HOPE and HOMES for ALL, and values of Dignity, Love and Hope. Indwell is the original organization and it birthed Flourish (a social purpose, affordable housing, development consultant) in 2021. The Indwell Family has recently expanded to include Gather Housing Communities (creating affordable housing communities) and Indwell Housing Services (provides administrative and functional services and support to the Indwell Family of Companies). The Indwell Family of Companies is led by the CEO and governed by a board of directors that is mirrored for all four companies.

Hours and Location: Full time. Primarily weekdays, with flexibility required. This position will require occasional work in the evenings and weekends. Primary location of work is the one of Indwell’s Resource Centers (Hamilton, Kitchener, or London) with some hybrid work options available.

WHAT YOU WILL BE DOING:

Gift Solicitation

• Manage a portfolio of mid-level donors, providing excellent donor stewardship and soliciting support.

• In coordination with program staff, develop and present designated giving opportunities for program and operations, including Gifts of Hope, to current and prospective donors

• Lead the development of Agents of Hope; investigate other options for giving groups

• Host and participate in donor cultivation events and activities

• Coordinate with the CDE Communications Team on direct mail appeals, Gifts of Hope, and other gift solicitations

Gift Stewardship

• Express gratitude to donors and report to them on the impact of their giving

• Oversee implementation of a new donor welcome program

• Conduct discovery conversations with selected donors and contacts to determine their points of connection, interests, and communication preferences

• Encourage recurring giving

• Get to know Indwell programs in your area and gather stories of impact or other highlights to share with the community of care

• Coordinate with CDE Communications Team on gift stewardship

Gift Administration

• As part of the Community and Donor Engagement Team, contribute to meeting the financial goals and work plan objectives that support Indwell’s Strategic Plan

• Record donor information and interactions in the Constituency Relationship Management (CRM) system; coordinate with CDE administrator to optimize CRM software

Church Engagement

• Develop a strategy that engages a diverse group of churches to understand and support Indwell's vision and mission; connect with other CDE staff to ensure that churches in each region receive appropriate communication and opportunities for involvement

• Make presentations to churches and community groups

• Maintain the Let’s Open Doors website, respond to inquiries generated by this resource, promote this as a resource to faith communities.

• Be the first point of contact for inquiries from faith communities in the GHA, Woodstock, Norfolk County, Sarnia and emerging regions. Redirect inquiries from London, Kitchener/Waterloo, St. Thomas, and Mississauga to the appropriate CDE staff member.

WHAT YOU WILL BE BRING:

• A commitment to upholding and modeling Indwell’s mission, values, Statement of Faith and other operating standards and policies, reflecting them in all interactions and decisions

• Undergraduate degree, college diploma or comparable combination of education and work experience

• Demonstrated successful experience in customer/donor relations and gift solicitation.

• CFRE designation (or working towards it) an asset.

• Well-developed interpersonal skills, ability to communicate easily and positively verbally and in writing, as well as to listen with sensitivity

• Flexibility and adaptability as a team player; proven skills in collaborating with others

• Experience using Microsoft Office and a Constituent Relationship Management (CRM) system

• Ability to maintain tenant and donor confidentiality

• Dedication to a work environment that values and promotes diversity and equality, as well as respectful relationships with others

We want you to thrive:

• Vacation: 3 weeks (15 days) paid with 8 HEAL days (sick and personal appointments) per year
• Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long-term disability
• Employee Assistance Program- primary care and professional consulting services

• Group RRSP: Indwells contributes 5% of salary
• Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff

• Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings including topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, First Aid.
• Community Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

We’re seeking to create a diverse work culture with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our employment, supports and services are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers, highlighting your alignment with Indwell’s mission and Statement of Faith: www.indwell.ca/statement-of-faith We thank all for your interest; however, onlythose applicants that are being considered will be notified.

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.