Driver Licensing Clerk (Clerk 3)

Competition # : 50414

Department: Public Works

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: ​22-Nov-26 ​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Maintaining our provincial infrastructure is no small job. We’re recruiting road safety professionals to help our Province achieve big things.

The Road Safety Division at the Department of Public Works is responsible for the administration of drivers and vehicles in the province. We are responsible for the policies, legislation, and regulations that guide Road Safety in our province. We operate in a proactive regulatory environment. We maintain records regarding driver licensing, medical fitness, driver competency, and compliance, all working together to ensure a safe road network.

About Our Opportunity

As the Driver Licensing Clerk, you will be primarily responsible for supporting the Driver Licensing Unit. This work is conducted within a regulatory environment with decisions and actions being governed by the provincial Motor Vehicle Act and associated regulations. We are a supportive and busy team; daily, there is never a dull moment with interesting experiences to encounter.

We operate in a fast-paced environment where the decisions you make have a direct impact on clients. Confidentiality is of utmost importance too, given the sensitive information you will encounter on a regular basis.

Primary Accountabilities

As the Driver Licensing Clerk, you will respond to a high volume of telephone inquiries and given that processing occurs simultaneously, we require your strong multi-tasking skills to manage multiple interruptions and help keep our goals on track. You are responsible for the accurate and timely posting of transactions and information to driver records; strong analytical and communication skills are essential as the information you deal with is often complex and a timely response is required.

As part of the overall records management process, you will maintain driver records, review reports, and obtain additional information on case files. You will prepare files for review by the Driver Licensing Coordinators and Deputy Registrar, as well as issue a high volume of written correspondence outlining the Deputy Registrar’s requests and decisions.

This position provides the opportunity to work in conjunction with the Service Nova Scotia Contact Center, Access Nova Scotia, and other Registry of Motor Vehicle staff with regards to driver record matters. You will also have exposure to sources of external information including Law Enforcement, Physician / Medical Professional and information from other Canadian provinces and territories.

Qualifications and Experience

You have four (4) years of related experience in a customer service and/or administrative environment. An equivalent combination of training and experience may be considered.

You are proficient in data entry and have well developed writing and computer skills. You must have high attention to detail and be accurate in your work; the data you input will have a direct impact your clients.

A working knowledge of the Motor Vehicle Act and the Registry of Motor Vehicles (RMV) System are considered an asset.

You are a self-motivated individual who works both independently with minimal supervision and participates fully as an effective team player. Consistently you maintain confidentiality in all you do. You possess problem solving ability and also analyze and present information in a clear, concise manner. Your exceptional interpersonal and communication skills are essential when responding to client inquiries. You consistently maintain a professional and courteous disposition and hold a high standard for client and customer service; particularly when assisting clients who are experiencing a stressful situation.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of relevant training and experience will be considered. Related equivalencies include, but are not limited to:

• A completed related bachelors degree (accounting, administration, and/or bookkeeping)
• A completed related diploma (accounting, administration, and/or bookkeeping) and two (2) years of experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day.
• The working conditions require regular phone communication, including interactions with clients who may be difficult or distressed.
• May be required to work overtime on occasion.
• Typically located in a comfortable office environment.
• Much of the time is spent in a comfortable position with frequent opportunity to move about.
• Regularly reads and interprets multiple sources of information, regular requirement to type, read and work on a computer.
• May experience pressure with deadlines and need for accuracy.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.

Pay Grade: CL 18

Salary Range: $1,848.39 - $2,068.11 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at [email protected].

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. Where required, candidates must provide proof that they are legally entitled to work in Canada. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].