Drop-in Worker - HART Hub

Title: HART Hub Drop-In Worker

Status: Full-Time (37.5 hours/week) (Sun-Thu)

Employment Length: Until March 31, 2028

About the HART Hub Project:

The Homelessness and Addiction Recovery Treatment (HART) Hub demonstration project is a multi-disciplinary, collaborative initiative between the Parkdale Queen West Community Health Centre, and 11 partnered organizations. Through a “hub and spoke” model we will provide culturally safe and trauma informed services to individuals with complex health and social care needs. Services will include primary care and substance use care (continuum of treatment, recovery and harm reduction); mental health care and support services; supportive housing including shelter and transition beds; and social services including peer support, case management, and employment supports.

Job Summary:

The HART Hub Drop-In Worker is a critical member of the team, responsible for the smooth operation of the Drop-In program at PARC. You will provide essential support to PARC members, which include individuals who are marginalized, homeless, under-housed, or socially isolated. This role, in addition to providing day to day support in the drop-in, has an emphasis on providing low barrier case management through an anti-oppressive, harm reduction and trauma-informed approach. Additionally, you will ensure a direct referral pathway to the PQWCHC network, ensuring seamless access to healthcare and other services.

Key Responsibilities:

• Provide low barrier case management to PARC drop-in members who are experiencing homelessness or precarious housing and mental health and substance use challenges. This includes service coordination and referrals both internal and external, practical support, crisis intervention and ongoing community support.
• Ensure the effective and compassionate delivery of services in the Drop-In space, providing direct personal support and managing safety for all PARC members. You may also oversee activities such as running small group programs, recreational activities, and responding to crisis situations.
• Provide trauma-informed, anti-oppressive engagement for all Drop-In members. Facilitate a direct referral pathway to PQWCHC for healthcare and other essential services.
• Collaborate with other PARC staff, volunteers, and community partners to ensure holistic support for all members. Work to address systemic barriers and contribute to public education and awareness.
• Maintain accurate records of interventions, member concerns, safety issues, and other relevant data. Participate in daily team debriefing sessions, offering critical reflection and analysis of ongoing challenges and successes.
• Assist in the development of community resources and strategies to address service gaps, ensuring a comprehensive support network for members in need.

Qualifications:

• Minimum of 2 years of experience in case management, harm reduction or related fields, particularly in drop-in settings serving marginalized adults, psychiatric survivors, and individuals with substance use issues. Experience with crisis intervention, trauma-informed care, and advocacy is required.
• Experience in overdose prevention and naloxone administration, including the ability to train others in these practices.
• Post-secondary education in a social service-related field or an equivalent combination of education and direct experience in mental health, addiction, and social services.
• Strong communication, organizational, and documentation skills. Ability to work effectively under pressure and in a team-oriented, high-stress environment.
• Experience in navigating complex systems such as housing, legal support, and food security. Strong commitment to addressing systemic barriers for marginalized populations.
• Demonstrated understanding of and commitment to anti-racist, anti-oppressive frameworks in both practice and policy

Hours of Work

• The Hart Hub Drop-in Worker will work 37.5 hours, primarily between the hours of 8 am to 6 pm, Sunday to Thursday.

APPLICATION PROCESS:

• Submit a cover letter with your Resume.

PARC is an equal opportunity employer and encourages applications from people who are reflective of the diverse communities we serve. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

We thank all applicants for their interest and advise that only those selected for an interview will be contacted.

If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.