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Publié il y a 19 jours

Duty Manager- Front Office

@ Hyatt

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Sydney, Nouvelle-Écosse

Temps plein
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SIGNAUX

En bref

Hyatt is hiring a Duty Manager (Assistant Manager) for its Front Office team at a 878-room premium hotel in Sydney, Australia. The role leads daily Front Office and Guest Services operations, handles escalations and guest complaints, and coaches staff. The posting requires demonstrated hotel duty management experience, OPERA knowledge, Australian working rights and availability on a rotating roster including overnight shifts.

Responsabilités :

  • Day-to-day leadership and supervision of Front Office associates
  • Acting as escalation point for emergency situations
  • Handling guest queries and complaints professionally
  • Monitoring performance, coaching and training staff
  • Overseeing regulated check-ins

Résumé des exigences :

  • Demonstrated Duty Manager experience in high-volume hotel operations
  • Experience with OPERA property management system
  • Excellent communication and team motivation skills
  • Strong problem-solving under pressure
  • Valid Australian working rights and rotating roster availability including overnight shifts
  • NSW RSA and First Aid desirable

Outils et compétences

OPERA
Source et dates

Site carrière / système de candidatures · taleo

Date publiée par l’employeur
2026-10-22
Première détection par notre source
2026-10-23
Mise à jour du dossier source
2026-10-23

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineOpérations
Gestion d’équipeOui
Heures par semaine40 (estimé)
Horairejour, soir, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailHôpital ou clinique
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur modéré
LanguesEnglish
Permis et certificationsNSW RSA, First Aid
Avantages mentionnésRabais employé, Aide au transport en commun

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ChampValeur
Offres sur Jobsy122
Description

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We have an exciting and rare opportunity for an emerging hotelier to join our established Front Office team as an Assistant Manager (Duty Manager).

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt include:

· After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)

· Discounted accommodation for associates as well as friends and family

· Reward and recognition programs

· Learning and development opportunities

· Complimentary dry cleaning for work attire

· Discounted city parking

· The opportunity to join an international group with endless career opportunities

The Role:

As a Duty Manager, you will join and lead a passionate team of service ambassadors. Supported by the Assistant Director of Rooms, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide the team and ultimately ensuring our guests enjoy an elevated experience.

Responsibilities Include:

· The day to day leadership, supervision and management of associates in the Front Office department

· Acting as a point of escalation for emergency situations

· Maintaining complete knowledge of all room types, the hotel matrix and facilities

· Handling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedback

· Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins

Our Ideal Candidate will possess:

· Demonstrated experience as a Duty Manager in a high volume, hotel operation

· Experience working with OPERA property management system

· Excellent communication skills, with the ability to lead by example and motivate the team

· A focus on delivering exceptional guest service and resolving issues efficiently and effectively

· Strong problem-solving skills and the ability to work efficiently under pressure

· A proactive attitude with the ability to manage multiple tasks in a fast-paced environment

· Unrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed)

· A current NSW RSA and First Aid Qualification is desirable

Opportunity is calling. Join Hyatt.

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