Dynamics 365 CRM Lead

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Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.

Position Title: Dynamics 365 CRM Lead
Department: Information Technology
Compensation: $100,000 - $140,000 + annual bonus (paid in local currency; range varies by location)
Reports To: Associate Director, IT Applications
Location: Canada or United States

About the Role:

We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.

Responsibilities:

• Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America

• Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization

• Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope

• Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions

• Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement

• Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies

• Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination

• Develop core enablement artifacts such as training materials, process documentation, and user training support

• Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs

• Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues

Required Qualifications and Skills:

• Educational background in Information Technology, or a related discipline

• At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRM

• Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)

• At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics tools

• Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping

• Experience building integrations/interfaces with other systems using APIs

• Strong communication and stakeholder management skills (able to translate business needs into system configuration)

• Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies

e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.

e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.

This is a current vacancy, and we are actively hiring for this position.

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