Dynamics 365 & Power Platform Specialist (Calgary South)

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Reporting to the Manager, Business Solutions, the Dynamics 365 & Power Platform Technical Specialist supports Trail Appliances’ commitment to delivering exceptional customer experiences by developing and maintaining technology solutions that improve business operations, enhance efficiency, and support informed decision-making. Working collaboratively with business analysts, developers, and stakeholders, this role is responsible for the administration, configuration, development, and ongoing support of Microsoft Dynamics 365 and Power Platform solutions, including existing on-premises CRM environments, cloud-based applications, automations, and integrations with enterprise systems.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Administer, configure, and maintain Dynamics 365 cloud and on-premises environments, including system customizations, user access, security, and ongoing platform support.
• Design, develop, and maintain Power Apps applications and Power Automate workflows and Dynamics 365 customizations to streamline business processes, improve efficiency, and support operational requirements.
• Collaborate with business analysts and stakeholders to assess business needs, translate requirements into technical solutions, and contribute to solution design and continuous improvement.
• Support integrations and data management across Dynamics 365, Power Platform, Syspro ERP, and other enterprise systems, including troubleshooting, data migration, and synchronization.
• Perform testing, deployments, troubleshooting, and ongoing application maintenance, ensuring solutions are reliable, secure, well-documented, and aligned with established development standards.

What you need to be successful:

• Post-secondary education in Information Technology, Computer Science, Business Systems, or a related discipline, or equivalent practical experience.
• 5–10 years of hands-on experience administering, configuring, customizing, and developing Microsoft Dynamics 365 CRM and Power Platform solutions.
• Demonstrated experience developing Power Apps applications and Power Automate workflows, with working knowledge of Dataverse, JavaScript, and Power Fx.
• Experience with system integrations, APIs, web services, data migration, application testing, and solution deployments.
• Strong analytical, troubleshooting, and communication skills, with the ability to translate business requirements into technical solutions and collaborate effectively with business and technical teams.

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 7:00am to 5:00pm. On-call as needed

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.