Electrical Product Support Technician

POSITION TITLE: Electrical Product Support Technician

LOCATION: Sudbury, Ontario

The Electrical Product Support Technician is responsible for providing technical support, troubleshooting, and maintenance for electrical systems and components across our equipment. This role supports both internal teams and external customers, ensuring equipment is performing to standard and any electrical issues are quickly diagnosed and resolved. Working closely with engineering and product teams, the technician also contributes field insights to improve reliability and performance. This is a hands-on role that may involve frequent travel to customer sites and underground environments, depending on the application.

RESPONSIBILITIES

• Travel to customer site/MacLean branches to provide direct technical support globally.
• Travel to customer sites to troubleshoot, repair and provide recommendations to prevent reoccurring issues.
• Operate and test mobile equipment according to defined test plans to validate performance
• Perform customer inspections of new equipment, follow-up to ensure the work is completed before shipment.
• Organize, work with and guide other electrical technicians to perform and complete a project that may involve modifying or upgrading equipment in accordance with an engineered aftermarket solution.
• Audit machines during customer deliveries, provide feedback on performance, recommend spares list for new machines.
• Support product introduction, either the 1st type to an existing mine or 1st MEMCO unit to a new customer.
• Technical product training for both external and internal resources.
• Assist the engineering department with root cause investigation and risk assessments
• Create and support technical documentation i.e. operator, service, maintenance manuals
• Provide technical summary reports when required.
• Prepare feedback for operational improvements and/or deficiencies.
• Provides technical feedback regarding equipment performance and reliability.
• Work with Capital Engineering on the development of a new product line.
• Support manufacturing plants to build new prototype/existing machines.
• Provide field service and training departments with service, maintenance and operation information on new products and components.

QUALIFICATIONS & EXPERIENCES

• Education
  • Licensed Journeyman Electrician (Must meet local requirements)
  • Electrical Engineering Technology, Electronics Technology, or Mechatronics Diploma

• Experience

  • 3–5 years of hands-on experience with electrical systems in a field service or product support role, preferably in heavy equipment, industrial, or mining environments.
  • Battery Electric Vehicle experience would be considered an asset.
  • Z462 or NFPA70E Arc Flash guideline and procedures training is an asset
  • Formal training certification is considered an asset
  • High level of computer literacy and proficiency with MS Office.
  • Ability to train and transfer knowledge to others.
  • Strong investigation and diagnostic skills.
  • Excellent written and verbal communication skills.

• Must have valid Driver’s License & Passport

MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).

MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.