Electronics Engineer

Position Summary

The electronic engineer is a core interface for customer hardware support from the R&D team. This role independently performs customer design reviews, customer issue debugging, and customer technical consultation, and is able to provide on-site support at customer locations. The role also undertakes part of PCBA/ODM project development.

Key Responsibilities

Common Task

· At least able to handle technical support issues for 1 product categories (cellular/WIFI/GNSS/antenna) of the company.

· Capable of handling customer issues and providing technical support for 1-3 countries within a region (NA).

· Provide on-site technical support to customers.

Customer Support

Customer Design Review

· Independently review customer schematics and PCB layouts and issue formal Customer Hardware Design Review Reports.

· Provide executable corrective actions for high-risk items and drive closure with customers.

· Coordinate with internal RF for joint reviews.

· Support customer design-in, technical workshops, and training.

Customer Issue Debug

· Handle common issues: no boot, power drop, reset abnormality, USB enumeration failure, communication errors, SIM not detected, audio noise, EMC failure, overheating, etc.

· Produce root cause analysis, temporary measures, long-term measures, and analysis/FA reports.

· Coordinate internal resources and drive issue closure.

Customer Technical Consultation

· Act as the main customer hardware technical interface and independently answer complex questions.

· Support customer training, reference design explanation, and hardware design guideline communication.

· Identify customer requirements and convert them into internal requirements or assessment tasks.

PCBA/ODM Project Development

· Participate schematic design, PCB layout review, BOM, and test plans.

· Debug prototypes and support pilot production and mass production introduction.

· Collaborate with project, software, RF, test, and quality teams to ensure hardware delivery.

Qualifications

· Bachelor’s degree or above in Electronics Engineering, Communications, Automation, or a related field.

· 1–3 years of hardware development or customer support experience.

· Ability to independently handle customer hardware issues and coordinate cross-functional teams.

· Familiarity with Quectel module hardware design is preferred.

· Capable of on-site customer support and willing to travel.

· Fluent English; Chinese is a plus.