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Première détection par notre source: il y a 15 jours

Emergency Dispatcher (Casual)

@ Yellowhead County

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Edson, Alberta

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SIGNAUX

En bref

Yellowhead County is hiring a casual Emergency Dispatcher under the Dispatch Supervisor. The role covers 911 call-taking, fire dispatch, peace officer dispatch, working-alone monitoring and after-hours call centre services for the County, partner municipalities and contracted clients. The posting requires Grade 12, a Class 5 Alberta licence, Standard First Aid/CPR and defensive driving completion.

Responsabilités :

  • Answer 911 and related lines for multiple municipalities
  • Gather information to assess call type and severity
  • Dispatch fire resources and monitor responder safety by radio
  • Sign peace officers in and out and process complaint calls
  • Manage after-hours emergency calls for contracted clients

Résumé des exigences :

  • Grade 12 or equivalent required
  • Valid Class 5 Alberta driver's licence
  • Standard First Aid/CPR
  • Emergency dispatch or call-taking experience preferred
  • Strong communication and typing skills

Outils et compétences

CADRMSradio systems
Source et dates

Type de source non vérifié · avanti

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-10-26
Mise à jour du dossier source
2026-10-26

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Horairejour, soir, fins de semaine, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Permis et certificationsStandard First Aid/CPR, Defensive Driving, International Academies of Emergency Dispatch certification, Emergency Telecommunications certification
Permis de conduireexigé
FormationSecondaire (DES) (exigé), Collégial (DEC) (préféré)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Yellowhead County

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ChampValeur
Offres sur Jobsy4
Description

Position Summary

Under the direction of the Dispatch Supervisor the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer Call taking and dispatch and afterhours communications services for Yellowhead County staff, partner municipalities and contracted clients.

Position Responsibilities

911 Call-Taking

  • Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
  • Gather relevant information to determine the type and severity of the call;
  • Reroute calls to the correct agencies;


    • Fire Dispatch
  • Dispatch appropriate firefighting resources based on call information;
  • Prioritize multiple calls to allocate available resources;
  • Monitor responder safety by radio;
  • Dispatch additional resources as requested by incident commanders;
  • Maintain logs and incident reports using provide methods;
  • Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
  • Complete paperwork and documentation related to call center operations;
  • Ensure the call center is kept in a clean and orderly manner;
  • Perform administrative tasks as directed;


    • Peace Officer Dispatch
  • Signing in/out of Peace Officers for contracted clients;
  • Regular safety checks on officers by radio;
  • Taking complaint calls in a courteous and professional manner;
  • Utilize a variety of programs for processing complaints and assigning to officers;


    • Working Alone Monitoring
  • Signing in/out of working alone employees for contracted clients;
  • Regular safety checks on officers by radio;
  • Emergency notification to supervisors if employees cannot be reached;


    • Afterhours Call Center
  • Afterhours emergency call management for contracted clients;
  • Taking calls and relaying relevant information to on-call departments.

    • Qualification, Knowledge, Skill & Ability Requirements

    Education/Skills

  • Minimum education of Grade 12 or equivalent;
  • Post-secondary education in a related field is considered an asset;
  • International Academies of Emergency Dispatch certification is considered an asset;
  • Emergency Telecommunications certification is considered an asset;
  • Experience in emergency dispatch or call-taking preferred;
  • Basic training in office software preferred;
  • Strong computer and typing skills preferred;
  • Understanding of radio communication systems preferred;
  • Valid Class 5 Alberta Driver’s License;
  • Completion of Defensive Driving;
  • Valid Standard First Aid/CPR;


    • Attributes
  • Strong organizational skills with attention to detail;
  • Excellent communication skills;
  • Ability to manage difficult/stressed callers in a professional manner;
  • Ability to work under pressure and stress in a fast-paced environment;
  • Ability to switch quickly between tasks, resourceful and adaptable to changing environment;
  • Ability to control emotions;
  • Work well in a team;
  • Reliable and dependable under minimal supervision.

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