Publié hier
Escalation Associate – Home Delivery
@ Best Buy Canada Ltd.
Canada
En bref
Best Buy Canada is hiring an Escalation Associate for home delivery on a seasonal full-time contract until February 13, 2027, working from home. The role resolves escalated customer cases about major appliance deliveries, coordinating with stores, delivery carriers and customers. Hourly pay is $18.00 to $18.68 and operating hours are Monday to Saturday, 9:00 a.m. to 7:00 p.m.
Salaire :
18 $–18,68 $ de l’heure
Responsabilités :
- Gérer une file de dossiers d'escalade liés aux livraisons
- Enquêter sur les dommages et défauts des gros électroménagers
- Faire le suivi auprès des clients, fournisseurs et transporteurs
- Déterminer quand soumettre une réclamation à un partenaire tiers
Résumé des exigences :
- Anglais requis, bilinguisme anglais-français un atout
- Forte capacité d'enquête et de résolution de problèmes
- Excellentes habiletés de communication et de suivi
Outils et compétences
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-11-10
- Première détection par notre source
- 2026-11-11
- Mise à jour du dossier source
- 2026-11-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, fins de semaine |
| Saisonnier | Oui |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Avantages mentionnés | Rabais employé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Best Buy Canada Ltd.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Visit our career center at www.bestbuy.ca/careers for a full listing of positions in our Retail Stores, Geek Squad, Distribution Centres, or Canadian Headquarters (CHQ) or https://bestbuyexpress.retail.jobs.bell.ca/en/ for a full listing of positions in our Best Buy Express locations. Best Buy Canada is one of the largest omni-channel retailers of consumer electronics, computers and entertainment products, related accessories and services in Canada. Best Buy Canada Ltd. operates as a wholly owned subsidiary of Best Buy Co., Inc. (NYSE:BBY). Best Buy Enterprise is a multinational retailer of technology, entertainment products and services with a commitment to growth and innovation. We have approximately 100,000 employees across the United States and Canada. The Best Buy family of brands and partnerships collectively generates billions of dollars in annual revenue and includes brands such as Best Buy; Best Buy Mobile; Best Buy Express; Geek Squad, Magnolia Audio Video; and Pacific Sales.
- Abonnés LinkedIn
- 74 890
- Personnes associées sur LinkedIn
- 4 158
- Bureaux déclarés
- Best Buy Canada Ltd., Suite 102 - 425 W 6th avenue, Vancouver, British Columbia V5Y 1L3, CA
- Catégories d’activité
- Consumer
- Electronics
- E-Commerce
- Retail
- Autres noms enregistrés
- Best Buy Canada
- Spécialités
- www.bestbuy.ca
- Mobile
- Entertainment Products
- Consumer Electronics
- Customer Service
- Gaming
- Retail Sales
- Computer Support
- and Home Theatre Installation
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Visit our career center at www.bestbuy.ca/careers for a full listing of positions in our Retail Stores, Geek Squad, Distribution Centres, or Canadian Headquarters (CHQ) or https://bestbuyexpress.retail.jobs.bell.ca/en/ for a full listing of positions in our Best Buy Express locations. Best Buy Canada is one of the largest omni-channel retailers of consumer electronics, computers and entertainment products, related…
| Champ | Valeur |
|---|---|
| Secteur | Retail |
| Taille | 10,001+ employees |
| Siège social | Vancouver, British Columbia |
| Type d’organisation | Public Company |
| Fondée en | 2001 |
| Spécialités | www.bestbuy.caMobileEntertainment ProductsConsumer ElectronicsCustomer ServiceGamingRetail SalesComputer Supportand Home Theatre Installation |
| Offres sur Jobsy | 94 |
| Voir la page |
You’ll love it here! We are hiring immediately for an Escalation Associate – Home Delivery! As an Escalation Associate, you will be part of a collaborative team responsible for resolving escalated customer cases related to major appliance deliveries. You’ll work with internal partners, delivery carriers, and customers to ensure world‑class service while protecting Best Buy’s brand reputation. Your investigative skills and attention to detail will play a key role in delivering fast, accurate, and customer‑focused solutions.
Term: Seasonal Full-Time Contract Until February 13th, 2027
Language: English is required. Bilingual in English and French is preferred.
Location: Work from Home
Schedule: Our operational hours are Monday through Saturday, from 9:00 a.m. to 7:00 p.m. Shifts may be scheduled at any time within these operating hours based on business needs
What you’ll do as an Escalation Associate
- Manage a personal queue of assigned cases, including new and in‑progress escalations.
- Investigate and document details related to major appliance damage or defective concerns.
- Follow up with customers, vendors, parts suppliers, and partners to bring cases to full resolution.
- Identify when claims should be submitted to third‑party delivery and distribution partners; determine claim amounts and send documentation to 3PL and internal claims teams.
- Serve as a liaison between Best Buy stores, Home Delivery carriers, and customers to ensure timely case resolution.
- Provide world‑class customer service while handling escalations professionally and empathetically.
- Support department operations by handling driver calls and assisting with additional case types when required.
- Recommend process improvements to enhance service quality and efficiency.
What we’re looking for
- Enthusiasm for connecting with customers and internal partners.
- Strong investigatory and problem‑solving skills.
- Excellent communication and follow‑through abilities.
- Ability to adapt to dynamic, fast‑paced situations.
- A commitment to representing our brand and upholding service standards.
- Reliability, professionalism, and a positive, solutions‑focused mindset.
Why you’ll love it here
- Competitive compensation, perks, and product discounts.
- An enthusiastic and supportive team that quickly becomes like family.
- A fun, engaging work environment full of recognition and teamwork.
- Opportunities to learn about products, earn certifications, and build new skills.
- Clear pathways for development and career growth.
Join our amazing team!
We are looking for people just like you.
About Best Buy Canada
As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country. Our culture is built on inclusivity and belonging, giving employees a place where they can bring their whole selves to work.
Our teams are dedicated to creating amazing customer experiences, and your work will directly support memorable customer moments across Canada.
Base pay range
Hourly pay rate: $18.00 - $18.68Pay may vary by province. Pay listed is for the location advertised.
9200 Airport Road, Brampton, ON L6S 6G6This posting is for a vacancy.
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