Première détection par notre source: il y a 1 heure
Event Lead (Kitchener Market and Downtown)
@ City of Kitchener
Kitchener, Ontario
En bref
The City of Kitchener is hiring a full-time Event Lead for the Kitchener Market and Downtown to support day-of event execution, troubleshooting and direction of casual event staff. The role works directly with full-time Event Coordinators and requires flexible availability including evenings, weekends and statutory holidays, with shifts up to 12 hours.
Responsabilités :
- Execute event plans and direct casual event staff
- Act as point of contact for rental customers and vendors
- Check facilities and resolve set-up and service issues
- Enforce Municipal Alcohol Policy and City guidelines
- Report incidents and escalate to the event coordinator
Résumé des exigences :
- Grade 12 diploma or equivalent
- Minimum 6 months event-related customer service experience
- Strong communication and attention to detail
- Able to lift up to 25 lbs and stand for long periods
- Available for evenings, weekends and holidays
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, jours fériés, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Extérieur, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique modéré · soulever 25 lb · ordinateur faible |
| Langues | English |
| Formation | Secondaire (DES) (exigé) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
City of Kitchener
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
The City of Kitchener has a reputation of being a well-managed, progressive organization that focuses on a customer-driven philosophy to deliver services. City employees thrive on the excitement of learning, and collaboration, the discovery of new opportunities and the opportunity to create Kitchener's future. We like setting our own goals and working hard to achieve them in our own style. We are fun, creative, free-thinking, inclusive, not afraid of change - and in need of a challenge. We believe in safety and wellbeing. We apply our talents in myriad jobs and careers, from planning and engineering to IT and operations, from horticulture and customer service to fighting fires and running community centres - and so much more. Why are we here? Because we are community stewards. We're proud of what we do and who we work for. And because we go home each night knowing that the work we do each day makes a real difference - to the 213,000 residents who count on us.
- Abonnés LinkedIn
- 38 783
- Personnes associées sur LinkedIn
- 1 551
- Bureaux déclarés
- PO Box 1118, 200 King St. E., Kitchener, Ontario N2G 4G7, CA
- 131 Goodrich Drive, Kitchener, Ontario N2C 2E8, CA
- Autres noms enregistrés
- City of Kitchener
- Le profil indique une agence de recrutement
- Non
The City of Kitchener has a reputation of being a well-managed, progressive organization that focuses on a customer-driven philosophy to deliver services. City employees thrive on the excitement of learning, and collaboration, the discovery of new opportunities and the opportunity to create Kitchener's future. We like setting our own goals and working hard to achieve them in our own style. We are fun, creative…
| Champ | Valeur |
|---|---|
| Secteur | Government Administration |
| Taille | 1,001-5,000 employees |
| Siège social | Kitchener, Ontario |
| Type d’organisation | Government Agency |
| Fondée en | 1912 |
| Offres sur Jobsy | 9 |
| Voir la page |
This role provides day-of-event support, including event execution, troubleshooting, and direction to casual event staff. Event Leads function as direct support to the full-time Event Coordinators to ensure exceptional service and the successful execution of event plans. Event planning is the responsibility of the Event Coordinators, while the Event Lead supports the delivery of all aspects of event logistics.
This position offers a flexible schedule to accommodate special events, including evenings, weekends, and statutory holidays. Shifts may be up to 12 hours in duration. We value your ability to adapt and look forward to welcoming you to our team.
Responsibilities
- Executes event plans and coordinates activities of casual event staff.
- Acts as point of contact for external rental customers, or event partners.
- Assists vendors, crafters or sellers to support the successful execution of events/activations.
- Acts as first point of contact for casual event staff including assigning work areas.
- Checks facility prior to event; reports problems to appropriate staff and communicates information to supervisor.
- Monitors staff during events.
- Relieves casual event staff during scheduled breaks.
- Resolves issues that involve set-up, execution, customer service, and escalates to the event coordinator as appropriate.
- Reviews event set-ups to ensure alignment with event plans, accessibility requirements, and operational readiness, and resolves issues as required.
- Knowledge of and confidence in enforcing Municipal Alcohol Policy, City policies, procedures, and guidelines while monitoring guests and visitors during performances, events, and rentals.
- Recognizes and takes action to correct and/or report customer service concerns, incidents, problems and emergencies; and contacts supervisor, security, or emergency personnel as required.
- Effectively resolves customer concerns and complaints or refers them to the supervisor as appropriate.
- Communicates event instructions and customer needs from the supervisor to frontline event staff.
- Collects facility event occurrences reports from staff and submits forms to supervisor.
- Provides instruction or direction to patrons in case of emergency.
- Answers event and facility-related questions and directs patrons to service areas.
- Performs safety checks and audits as required, including pre-event and post-event assessments.
- Performs other related duties as assigned.
- Minimum Grade 12 diploma or equivalent.
- Minimum 6 months of event‑related experience providing exceptional customer service in a fast‑paced, public‑facing environment.
- Hours of Work: Available to work various hours to accommodate the special events schedule including evenings, weekends, and holidays as required.
- Strong customer service skills.
- Willing to work in a team environment.
- Strong written and verbal communication skills.
- Strong attention to detail.
- Able to perform the physical requirements of the position, including lifting up to 25 lbs. and standing or walking for prolonged periods.
- Reliable with a good attitude and employment record.
Journal
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