Event Manager | Part-Time | Enercare Centre

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule, and supervise all event staff; and interact with local public safety officials to ensure events run smoothly. Coordinate communication between event staff and delegate assignments and be responsible for and ensure overall customer and lessee satisfaction and experience.

This role pays an hourly rate of $30.00 CAD

Benefits for Part-Time roles: Pension matching.

This position will remain open until December 4, 2026.

Responsibilities

• Advance, plan, service, and manage all events.
• Assign, manage, and evaluate the work of subordinates.
• Provide leadership and guidance for event personnel.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials.
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles.
• Manage the preparation of the building to meet the requirements of upcoming events/shows.
• Oversee the completion of pre-show financial estimates and post-show settlements.
• Advise lessees on services available from independent contractors for events.
• Recruit, train, and supervise event staff.
• Create work schedules for event staff, delegate assignments, and review performance/results.
• Function as a liaison between users of the facility and the facility staff.
• Recommend and evaluate required event staffing levels.
• Coordinate communication between building staff and show staff during load-in and load-out.
• Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction.
• Maintain equipment (radios, metal detection wands, etc.) for all event staff.
• Make hospitality arrangements as needed.
• Communicate with municipal officials, including police, fire and medical services; event staff; and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all event staff for each event.
• Create and distribute detailed data sheets prior to every event.
• Prepare and approve bi-weekly payroll for all event staff.
• Coordinate service needs with the food and beverage provider & make hospitality arrangements as needed.
• Serve as Manager on Duty as scheduled.
• Other duties and responsibilities as assigned.

Qualifications

• 3-5+ years of increasingly responsible experience in event management in a stadium, arena, convention center, or public assembly facility setting.
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field preferred.
• Strong communication skills.
• Strong computer skills in Microsoft Office applications, word processing, and the Internet.
• Knowledge of operational characteristics of events.
• Ability to identify the needs of users of the facility.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of principles of management, scheduling, and training employees.
• Demonstrated familiarity with facility use contracts.
• Knowledge of fire and public safety regulations.
• Knowledge of A/V equipment and electronic systems in public assembly facilities.
• Experience with budget preparation and control.
• Familiarity with terminology used in entertainment/convention/public assembly settings.
• Experience with AutoCAD is preferred but not required.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.