Event Supervisor | Part-Time | Tribute Communities Centre

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

Working cooperatively and collaboratively with all departments, Event Supervisors will provide oversight and Supervision of guest services personnel. The Event Supervisor will coordinate all communication between the event and security staff and all required departments during events and be responsible for and ensure a safe and enjoyable overall customer and lessee guest experience. There are times that it may be required to work extensive hours, including nights, weekends, and holidays.

This role pays an hourly rate of $19.00 - 21.00 CAD.

Benefits for part-time roles: pension matching.

This position will remain open until February 12, 2027.

About the Venue

The Tribute Communities Centre is Durham Region’s premier sports and live entertainment facility and is managed by Oak View Group. The Tribute Communities Centre is home to the Oshawa Generals of the Ontario Hockey League and the Oshawa FireWolves of the National Lacrosse League and hosts a myriad of events, including concerts, circuses, ice skating, and family shows.

Responsibilities

• Respond to all fan services needs and call for services
• Provide excellent customer service to all patrons and employees
• Conduct team briefings and training sessions as assigned
• Supervise, lead, and inspire all event and security team members
• Conduct regular inspections of all assigned and deployed positions, ensuring the safety of all fans at all times
• Write reports; ensuring accuracy of reported data and proper report presentation
• Maintain a secure environment throughout the Tribute Communities Centre at all times
• Act as ambassador for Oakview Group
• Evaluate and document event team individual performances
• Familiarity with the City of Oshawa and local attractions
• Guide Fans with special needs/requests to Fan Services
• Support all departments with fan-related escalations as required
• Adhere to all OVG service standards and policies, including health and safety
• Work in compliance with the provisions of the Occupational Health and Safety Act
• Pay close attention to details
• Work with enthusiasm and professionalism at all times
• Perform any additional tasks as assigned

Qualifications

• 2+ years of experience in an event-related role is required
• Demonstrated knowledge of Event Services and affiliated roles & responsibilities
• Must be able to work flexible and sometimes demanding schedules (including nights, weekends, and holidays)
• Excellent customer service, client relations, interpersonal and communication skills
• Customer service-specific training is an asset
• Strong written and oral communication is vital
• Demonstrated strong leadership and organizational skills.
• Must be able to multitask in a fast-paced environment
• Must be accurate and detail-oriented
• Strong knowledge of Alcohol Control Policies in an event-driven industry
• Possess a valid Smart Serve Certification
• Possession of valid Standard First Aid and CPR Certification is an asset

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.