Events Supervisor

Position: Events Supervisor – Full Time

Reports to: Manager of Corporate & Special Events Facility: Ripley’s Aquarium of Canada

Job Purpose: Reporting to the Manager of Corporate & Special Events, the Events Supervisor is responsible for the sales, development and coordination of corporate events as well as assisting with the planning and execution of special events and programming as assigned. The Events Supervisor will foster and grow relationships with clients, catering & event service vendors, and industry partners.

Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year! You will be expected to be regularly available to work any shift before, during, or after these hours of operation. Please note that the successful applicant must be able to work weekends, evenings and overnights as required.

Critical Accountabilities:

• Respond to all corporate event inquiries and birthday party inquiries as needed, facilitate site visits, capture sales, negotiate contracts and process all payments, including invoicing and reconciling after the event.
• The Event Supervisor is the main venue contact for all vendors. This includes, but is not limited to: catering, AV, rentals, furniture and any other vendors required for the event.
• Responsible for coordinating delivery schedules, checking rental orders and building logistics for events from booking stage to post event.
• The Event Supervisor will be communicating with clients on various platforms, and will be responsible for hosting venue visits to upsell events.
• Strong ability to market and sell event listings and services for corporate events.
• Responsible for achieving Corporate Event sales targets and revenue goals as assigned, generating revenue through external event bookings and internal events programming
• Create and distribute Event SEO & details to all pertinent internal and external staff ensuring consistent communication of event requirements and onsite activations.
• Assist with the development, implementation, coordination and execution of original programming as assigned. Some tasks might include monitoring events, equipment inventory and assisting with onsite coordination, may be required to assist the birthday coordinator when needed.
• Represent Ripley’s Aquarium of Canada at both internal and external events as required.
• Additional responsibilities may be assigned based on operational needs.

Special Skills and Requirements:

• Diploma/Degree in event management is an asset.
• Minimum of 2 years equivalent special events experience in either venue/event sales, catering or events supervisor role.
• Previous experience in a multi-use event venue, attractions-based event venue, hotel or premium event space.
• Certification for Smart Service strongly recommended.
• Excellent guest service and communication skills.
• Outstanding organizational skills, attention to detail and the ability to multitask.
• Must enjoy working in a dynamic, fast-paced team environment
• Proven ability to problem solve, think critically and take initiative.
• Must be able to work overnights shifts for major events including Christmas Installation, depending on the task or season.
• Ability to work late night hours for events set up and strikes.
• Proficiency with Microsoft Suite, and experience with Siriusware and CRM systems considered an asset.
• Driver's License is an asset.

Pay Rate: $48,000-$52,000/annually

Ripley's Aquarium of Canada is dedicated to providing an atmosphere free from barriers in order to promote equity and diversity and will ensure the full participation and advancement of members of protected groups, which include but are not limited to women, Indigenous persons, members of visible minority groups, LGBTQ2S+ individuals, and persons with disabilities. Ripley's Aquarium of Canada is committed to ensuring that its hiring process is fair and equitable for all persons.

Ripley's Aquarium of Canada is committed to accessibility and to protecting the human rights of all persons in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario’s Human Rights Code. We invite and encourage applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our organization. As such, Ripley's Aquarium of Canada will provide reasonable accommodation for any applicant, as requested during the recruitment process. Please contact us at [email protected] if you require assistance with the accommodation process.

Ripley's Aquarium of Canada uses artificial intelligence (AI) technology tools (including ADP Workforce Now) to assist in the screening, assessment, or selection of applicants as part of the recruitment process for this position. Please note that hiring decisions are made by department managers and human resource personnel.

Thank you for your interest in Ripley's Aquarium of Canada! Only those selected for an interview will be contacted further.