Facility Operator | Full-Time | South Okanagan Events Centre

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Facility Operator (FO) is responsible for the day-to-day ice operation, maintenance, and routine custodial duties of the South Okanagan Events Centre (SOEC) Complex ice facilities.

This role pays an hourly rate of $23.00 - $29.00 CAD.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until December 31, 2026.

Responsibilities

• Ice surface maintenance, including installation and removal of ice, floods, scrapes, edging, ice taps, etc…
• Monitors refrigeration mechanical equipment, accurately records readings, and reports any issues to the immediate supervisor
• Makes adjustment to refrigeration plant controls as directed or as required
• Conduct routine repairs and maintenance on ice resurfacing equipment, ensuring ice quality is maintained
• Perform routine custodial tasks, including cleaning public areas, washrooms, and change rooms
• Perform a variety of building maintenance tasks such as painting, lightbulb replacements, minor sink and toilet repairs, and snow removal around the arenas
• Participates in setup and teardown of chairs, staging, tables, and other equipment
• Follow emergency procedures and required operational checklists to ensure facility system safety and security.
• Ensures buildings are safely secured upon completion of daily shifts and regularly patrols the facilities to prevent theft and vandalism and maintain order in the behavior of users.
• Effectively communicates and exchanges information with co-workers and supervisors both verbally and in writing through recording and sharing in logbooks.
• Maintains accurate records for snow clearing, accident reporting, ice cleaning, and maintenance tasks.
• Provide exceptional customer service to the public and user groups through effective communication, ensure user compliance with rental agreements and safe use of the facility, and have a willingness to assist in responding to requests for dressing rooms, ice cleanings, and ice usage.
• Performs other related duties as required.

Qualifications

• Refrigerator Operator (RO) Certificate, 5^th Class Power Engineering Certificate, Ice Facility Operator (IFO) Certificate, Refrigeration Safety Awareness Certificate (RSA).
• Minimum one-year experience in recreation, arenas, aquatics, or other related environments.
• A combination of related education and experience may be considered.
• Out-of-province certification will be considered.
• Valid Driver's License.
• Working knowledge of the methods, materials, and equipment used in ice-making operations and janitorial work.
• Ability to operate ice-making and resurfacing equipment
• Ability to perform a variety of semi-skilled building maintenance and minor repair tasks and to perform routine janitorial duties.
• Ability to prepare and maintain a variety of simple records related to the work.
• Ability to deal courteously, tactfully, and diplomatically with members of the general public as well as internal and external clients.
• Ability to read and follow detailed oral and written instructions.
• Ability to multitask and prioritize tasks in a fast-paced environment
• Ability to problem-solve and think critically
• Able to work with minimal supervision

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.