Family Services Coordinator

Family Services Coordinator

Casual

About Ronald McDonald House Alberta

Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.

Why Choose Ronald McDonald House Alberta?

"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."

~ Caitlin, employee since 2024

Explore more employee quotes on our Careers page.

Your Role

This role is based out of the Medicine Hat Ronald McDonald House. Casual shifts tend to be, evening 5-9pm, weekends 7am-3pm or 3pm-9pm as well as vacation coverage, as needed. Hours are based on operational needs.

Why This Role Matters

When a child needs urgent medical care, families need more than a place to stay they need calm, consistency, and compassionate support. As a Family Services Coordinator, you are often the first friendly face families meet and the steady presence they rely on each day. By coordinating accommodations and check-ins, responding to questions with empathy, supporting House programs and volunteers, and helping keep the House safe, clean, and welcoming, you help ensure every family can focus on what matters most: being close to their child.

Your Key Responsibilities

Family Support

Coordinate room bookings, check-ins/check-outs, inspections, and payments.

Provide welcoming, family-centered support and respond to questions/concerns.

Follow House policies and procedures, including emergency and risk reporting.

Greet visitors and accept monetary and gift-in-kind donations.

Program Support

Support House programs and meal service (including Home for Dinner/Helping Hands) and help keep kitchen items stocked.

Welcome volunteer groups, provide orientation/tours, and ensure spaces and equipment are cleaned and reset.

Encourage family engagement with activities (e.g., Pet Therapy, Shuttle, Rejuvenation) through in-person communication and other channels.

Volunteer Support

Assign and support volunteer tasks to ensure time is used effectively.

Train/orient new volunteers and share updates on procedures and programs.

Value, respect, and recognize volunteer contributions.

House Management

Support day-to-day cleanliness, safety, and security of the House (inside and out).

Complete shift housekeeping duties and flag maintenance or repair needs to the General Manager.

Required Qualifications

High school diploma.

Strong interpersonal skills; able to work with a wide variety of people.

Administrative experience preferred; comfortable with computers and database systems.

Able to work in a fast-paced environment, prioritize tasks, and problem-solve.

Must provide a clear criminal record check.

What we Offer

We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:

Comprehensive Compensation & Benefits

Competitive wage

Employee and Family Assistance Program (EFAP)

Growth & Development

Training and development opportunities

Opportunity to participate in cross‑functional committees

Flexibility & Well‑Being

12 recognized statutory holidays

Financial Wellness

Financial Wellness sessions

Culture & Community

A values‑driven culture where people come first

Social events and team‑building activities

Our Commitment to Diversity, Equity, Inclusion & Cultural Safety

Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.

Note: Applications will be accepted until the position is filled.

Thank You

We thank all candidates who apply; however, only those selected for interview will be contacted.