Field Operations Specialist

Company Description

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products.

We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence.

Job Description

As a Field Operations Specialist at AIM, you will be responsible for providing hands-on technical support and ensuring the reliability of IT systems and networks across multiple industrial sites. You will play a key role in diagnosing and resolving issues on-site, managing IT equipment, maintaining local network infrastructure, and contributing to the continuous improvement of our systems.

Main Responsibilities:

• Provide on-site technical support to employees in offices, factories, sorting centers, and other AIM facilities.
• Diagnose and resolve issues related to workstations, printers, business software, endpoints, and local network connectivity.
• Support the deployment, maintenance, and troubleshooting of IT equipment, network devices, and infrastructure.
• Participate in IT projects such as system migrations, network upgrades, site openings, and equipment rollouts.
• Perform network troubleshooting on-site, including LAN, WLAN, and VPN configurations.
• Assist with switch and router configuration under supervision of senior engineers.
• Ensure proper connectivity and performance of wired and wireless networks.
• Document incidents, solutions, and network changes in the ticketing system.
• Collaborate closely with L1, L2, and L3 support teams to ensure continuity and quality of service.
• Travel regularly to AIM sites to deliver in-person technical support, system maintenance, and network troubleshooting.
• Ensure a high level of customer satisfaction in a bilingual environment (French/English).

Qualifications

Required Skills and Qualifications:

• 4–5 years of experience in IT field support or technical support, ideally in an industrial or multisite environment.
• Strong knowledge of Windows environments, Active Directory, Office 365, and cloud applications.
• Hands-on experience with network devices (switches, routers, firewalls, access points).
• Good understanding of networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPNs, WAN/LAN, Wi-Fi troubleshooting.
• Familiarity with monitoring tools (e.g., PRTG, SolarWinds) is an asset.
• Proficiency with remote support tools (RDP, TeamViewer, LogMeIn) and ticketing systems (Ivanti, ServiceNow, etc.).
• Valid driver’s license and availability for frequent travel.
• Bilingualism (French and English) is required.

Desired Profile:

• Strong autonomy, initiative, and problem-solving skills.
• Excellent communication and customer service orientation.
• Organizational skills and ability to prioritize under pressure.
• Interest in industrial environments and diverse technical challenges.
• Team spirit and adaptability in a fast-paced, evolving environment.

Additional Information

What we offer!

• A competitive wage, vacation, benefits and a RRSP matching program
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents
• The tools and support needed to be successful in your career and professional development
• A dynamic & rewarding work environment that is also a lot of fun!