Field Service & Applications Scientist

Job description:

Job Summary

Summary: Polyanalytik is seeking a motivated and technically skilled Field Service & Applications Scientist to support our growing analytical instrumentation and laboratory services department. This role combines field-based instrument support with laboratory-based analytical and research work.

The successful candidate will be responsible for providing technical support to customers through instrument troubleshooting, diagnostics, maintenance, installations, and training. The role also includes internal support for the development of service-related processes and offerings, while contributing to analytical projects conducted within Polyanalytik's laboratory.

This is an excellent opportunity for a scientifically driven individual who enjoys a balance of customer interaction, hands-on instrumentation work, problem-solving, and laboratory science.

Key Responsibilities

Field Service & Technical Support

• Perform onsite and remote troubleshooting, diagnostics, and technical support for analytical instrumentation.
• Conduct instrument maintenance, repairs, installations, and performance verification activities.
• Provide customer training on instrument operation, maintenance, and best practices.
• Prepare clear and detailed service reports and documentation.
• Respond to customer inquiries and provide technical recommendations.

Applications Support

• Assist customers with instrument operation, analytical methods, data interpretation, and workflow optimization.
• Support method development, troubleshooting, and application-related activities.
• Collaborate with customers to identify solutions that meet their analytical requirements.
• Contribute to the development of technical resources and training materials.

Service Growth & Development

• Support the ongoing development and improvement of service offerings and customer support processes.
• Assist with establishing procedures, documentation, service programs, and pricing structures.
• Contribute to the creation of marketing and technical support materials.
• Identify opportunities to expand customer service and support activities.
• Support sales activities related to services, analytical columns, consumables, and training offerings.

Laboratory & Analytical Services

• Execute analytical and research projects using a variety of analytical techniques and instrumentation.
• Assist with method development, optimization, validation, and troubleshooting.
• Maintain laboratory equipment and ensure instruments are operating effectively.
• Support routine laboratory operations and project execution.
• Prepare technical reports and communicate project results to internal and external stakeholders.

Quality & Operational Support

• Support quality system activities, including validation and qualification studies.
• Assist with documentation, SOP development, and continuous improvement initiatives.
• Participate in investigations, corrective actions, and process improvement projects as required.
• Maintain compliance with laboratory quality and safety requirements.

Qualifications

Required

• Bachelor's or Master's degree in Chemistry, Analytical Chemistry, Chemical Engineering, Materials Science, or a related scientific discipline.
• Experience working with analytical instrumentation in a laboratory, industrial, service, or research environment.
• Strong troubleshooting and problem-solving skills.
• Excellent organizational, communication, and customer service abilities.
• Ability to work independently and manage multiple priorities.
• Willingness to travel to customer sites as required.
• Valid driver's license, reliable transportation and ability to travel throughout North America as needed.

Preferred

• Experience with analytical instrumentation such as GPC/SEC, HPLC, LC-MS, DSC, rheology, or related systems.
• Previous field service, applications support, technical sales, or customer-facing experience.
• Experience with method development and validation activities.
• Familiarity with ISO 17025, GMP, GLP, or similar quality systems is an asset
• Knowledge of polymer characterization techniques and instrumentation is considered an asset.

What We're Looking For

The ideal candidate is:

• Technically curious and hands-on.
• Customer-focused with strong interpersonal skills.
• Comfortable working both in the field and in the laboratory.
• Self-motivated and adaptable in a growing environment.
• Interested in developing expertise across instrumentation, applications, technical services, and analytical science.

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• London, ON N6G 4X8: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Work Location: In person