Field Technician (Senior)

Join the Levata Canada team as a Field Technician. We are looking for a technically skilled and customer-focused individual who can provide on-site technical support, installation, troubleshooting, and maintenance of identification systems and related technology solutions. The ideal candidate is comfortable working directly with customers, solving technical issues, and partnering with our sales and technical teams to deliver effective solutions.

This is an onsite/customer-facing role that requires travel to customer locations.

What you'll do:

• Repair, install, configure, maintain, and upgrade barcode printers, identification systems, related software, and peripheral equipment at customer sites.
• Assemble and configure computers, monitors, printers, barcode equipment, and other identification systems for new installations and reconfigurations.
• Assess service and repair requests, determine required service levels, and escalate complex issues to supervisors or suppliers when required.
• Troubleshoot and resolve customer technical issues efficiently through phone and email support.
• Assess customer needs and provide training on the effective use of equipment and systems.
• Recommend hardware, software, and technology solutions to customers and internal teams.
• Prepare and maintain accurate technical and service documentation.
• Stay current on new equipment, software, and OEM certifications to maintain the knowledge required to support customer solutions.
• Support the sales team during customer visits and calls by providing technical expertise.

Relationships and Roles

• Build and maintain strong customer relationships while delivering high-quality technical support and service.
• Partner with the Sales team to understand and address customer requirements.
• Maintain relationships with OEMs, repair partners, and technical staff.
• Collaborate with other technicians to share technical knowledge and best practices.
• Work with the programming team to understand software and hardware integrations.
• Maintain effective communication with internal teams to ensure customer needs are addressed.

Required Characteristics

• Strong computer and technical knowledge.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks.
• Strong problem-solving and decision-making abilities.
• Excellent listening, communication, and interpersonal skills.
• Customer-focused with a commitment to service excellence.
• Ability to work independently and in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office.
• Ability to manage stress effectively.
• Strong attention to detail and ability to follow technical and safety requirements.

Additional Responsibilities

• Manage an assigned technical service territory.
• Maintain inventory required to complete assigned service work.
• Follow all company safety, environmental, and compliance requirements.
• Maintain a valid driver's license with a satisfactory driving record.
• Be physically capable of handling equipment and performing on-site installations.

Education/Experience

• Technical diploma or equivalent, or completion of at least two years of post-secondary education in Computer Science, Information Technology, or a related field.
• 1–3 years of technical repair and support experience with identification systems.
• Experience with barcode systems, software, hardware, or related technology is an asset.

What we offer.

• Base salary: CAD $55,000–$60,000
• 5% bonus eligibility
• Industry-related education through our partners and vendors.
• The opportunity to work in a highly supportive and entrepreneurial environment.
• Comprehensive healthcare and paid vacation time.

Levata Canada is committed to a fair, equitable, and inclusive recruitment process. Employment decisions are based on qualifications, skills, experience, and business needs. Accommodations are available upon request throughout the recruitment and selection process in accordance with applicable legislation.