Franchise Business Partner

Travel: Up to 75% within Canada; some international travel for learning and development

Position Status: This posting is for an active, existing vacancy.

Job Description Summary

The Franchise Business Partner works directly with Hana Brands Franchisees to help them deliver consistent sales growth, build strong customer and retailer relationships, and comply with product quality, food safety and Hana Brands program requirements.

Key Competencies

Attention to Detail, Business and Customer Focus, Relationship Building, Financial Acumen and Data Analytics, Planning and Priority Setting, Communication, Quality Control, Interpersonal Skills

Duties & Responsibilities

• Drive like-for-like (comparable) sales growth with Franchisees through assortments, daily production targets and planning for calendar events that increase foot traffic at each retailer.
• Ensure Franchisees consistently meet all operational standards, including fully stocked cases, sushi displays, cut fruit and in-store meal selections by 9:00 a.m. daily, replenished by 5:00 p.m.
• Deliver accurate, timely actions with Franchisees to drive standards and operational excellence.
• Ensure Franchisees actively engage every customer who comes within 3 metres (10 feet) of the sushi display case, and drive positive customer feedback.
• Ensure Franchisees purchase required raw materials from specifically appointed suppliers and follow the specifications in the production manuals.
• Ensure proper execution of the company Food Safety Plan.
• Support daily, weekly and monthly food safety checks, including monitoring of production, SSOP, and pre- and post-operation procedures.
• Provide ongoing training to Franchisees on quality procedures, including sensory evaluation and adherence to product specifications and recipes.
• Build strong relationships with all retail partners and resolve any concerns promptly.
• Support grand openings as the business grows, including site assessments, local permit support, competition analysis and other work as needed.
• Assist in the successful launch of operations within Canada.
• Support new Franchisee recruitment by engaging prospective Franchisees at other retailers.

This job description is not intended to be all-inclusive; other duties may be assigned.

Qualifications

• Minimum 5 years of experience in food-related roles and/or franchise operations management.
• Bachelor's degree preferred.
• Understanding of food quality control principles, food safety regulations and food production processes.
• Valid driver's licence and the ability to travel to locations in the assigned area; long-distance travel of up to 75% within Canada is required, plus some international travel for learning and development.
• Strong technology skills, including Microsoft Office and franchise business systems, and the ability to adapt to new technology.
• Proven ability to work independently, manage multiple priorities and adapt to change in a fast-paced environment.
• Leads by example, demonstrates excellent standards, and thrives on developing and delivering best practice.
• Ability to speak French is a plus.

Physical Requirements

The essential duties of this role involve the following. Accommodation will be provided in accordance with the Ontario Human Rights Code.

• Standing and walking for extended periods on retail floors, kiosk locations or field environments.
• Lifting, carrying, pushing or pulling materials weighing up to 18 kg (40 lb).
• Bending, reaching, squatting and using hands and arms to handle materials, tools or equipment.
• Working in environments that may include temperature variations, noise and production activity typical of food manufacturing or field operations.
• Performing repetitive motions and maintaining the stamina required for daily operations.
• Driving a motor vehicle safely for work purposes, including travel between sites, customers and vendors, sometimes for extended periods, in line with company policy and applicable law. A valid driver's licence and an acceptable driving record are required.

Use of Technology

Hana Brands does not use artificial intelligence or automated systems to screen, assess or select applicants for this position. Every application is reviewed by a member of our team. Due to the volume of applications, only applicants who meet the requirements of the role will be contacted.

Accommodation

We evaluate all applicants fairly based on their global skills, qualifications and experience, without preference or requirement for Canadian work experience. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request for all candidates taking part in any aspect of the selection process. If you require an accommodation, please contact [email protected].

Hana Brands is an Equal Opportunity Employer