Freight Forwarder

About BBE

BBE is a Canadian-owned logistics company trusted to deliver in complex, time-critical, and high-consequence environments. Our customers operate in remote regions, regulated industries, and situations where reliability matters more than volume. They rely on BBE because we think ahead, take ownership, and deliver with precision, often in conditions with no margin for error.

At BBE, people are empowered to make decisions, take accountability, and work collaboratively across teams and partners. If you are motivated by responsibility, problem-solving, and work that has real-world impact, you will feel at home here.

The Role

Job Title: Freight Forwarder

Department: Freight Forwarding & Customs

Location: Edmonton, Alberta

Reporting To: Branch Manager

As a Freight Forwarder, you coordinate international shipments by air, ocean, and ground while ensuring compliance with customs regulations and trade requirements. You will work closely with clients, carriers, and our in-house customs brokerage team to ensure smooth and timely delivery of goods worldwide. You provide seamless international freight forwarding services with a strong focus on reliability, efficiency, and exceptional customer care.

What You’ll Do

• Coordinate and manage international freight movements (import/export) via air, ocean, and ground.
• Prepare shipping documentation, including bills of lading, commercial invoices, and customs declarations.

• Liaise with carriers, overseas agents, and customers to track and trace shipments and resolve any delays or discrepancies.
• Collaborate with the customs brokerage team to ensure timely and compliant clearance of goods.
• Provide rate quotations and logistics solutions tailored to customer needs.
• Maintain accurate records in all systems.
• Monitor shipment milestones and proactively communicate updates to clients.
• Ensure compliance with international trade laws, Incoterms, and company policies.
• Support continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Actively participate in QHSETR programs and systems.
• Contribute to and foster transparent, direct communication, education, and customer service enhancement with the operations team and clients.
• Ensure that file details and supporting documentation facilitate efficient handovers to Operations and Accounting.
• Contribute to BBE’s continuous improvement and organizational efficiency goals.

What You’ll Bring

• Minimum of 3 years of experience in freight forwarding (air and ocean) with specific experience with international shipments.
• Strong understanding of import/export procedures, Incoterms, and customs documentation.
• Experience working with customs brokers or within a brokerage environment preferred.
• Excellent organizational and communication skills with a strong customer service mindset.
• Ability to prioritize multiple shipments and meet deadlines in a fast-paced environment.
• Proficiency in MS Office and freight management software (CargoWise).
• CIFFA or similar logistics certification is considered an asset.

Why Work at BBE

• Work that supports essential supply chains across Canada and the globe.
• Exposure to unique operations, including remote and regulated environments.
• A culture built on trust, accountability, and respect.
• Opportunities to grow through meaningful responsibility.
• A team that values partnership with customers and with each other.
• Competitive salary and employer-paid benefits package, including a matching RRSP program.

Our Values

• See the Field – I see the play and connect the dots, considering both external and internal operational impacts to create the best solution. I don’t just deliver; I anticipate.
• Own Your Shirt – I am accountable for the commitments I make to customers, stakeholders, and each other.
• Implement – I get what needs to be done, done correctly.
• Partner Thinking – I work to become an extension of our customers’ operations.
• Adaptability – I will change, even when it’s uncomfortable, so we can positively adapt.

Equity, Accessibility & Community

BBE welcomes applicants from diverse and equity-seeking backgrounds. BBE’s Edmonton location operates on Treaty Six Territory and is committed to respectful partnerships with local and Indigenous businesses.