French QA Automation Tester (Bilingual)

@ K&K Global Talent Solutions INC.

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Ontario

Temps plein4+ ans d’expérience

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SIGNAUX

En bref

K&K Global Talent Solutions INC. is hiring a full-time, permanent bilingual French/English QA Automation Tester in Toronto, ON, hybrid or onsite per company policy. The role automates and validates IVR, call routing and user flows on CCaaS contact center platforms such as Cyara Velocity and Genesys Cloud CX. Prior IVR experience is not mandatory; specialized training is provided.

Responsabilités :

Design, execute and maintain automated test cases
Validate IVR menus, routing and fallback in French and English
Lead test planning and build regression suites
Analyze execution logs and support defect triage

Résumé des exigences :

Professional working fluency in French and English
4 to 6 years of QA automation experience
Strong grasp of testing methodologies and defect management
Quick adoption of Cyara Velocity and Genesys Cloud CX

Outils et compétences

Cyara Velocity Genesys Cloud CX

Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur: 2026-11-05
Première détection par notre source: 2026-11-10
Mise à jour du dossier source: 2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

Niveau	Intermédiaire
Domaine	Développement logiciel
Expérience	4 an(s) et plus
Heures par semaine	40 (estimé)
Déplacements	avion : aucun · route : aucun
Milieu de travail	Bureau
Position	Surtout assis
Exigences physiques	physique faible · ordinateur élevé
Langues	English, French

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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K&K Global Talent Solutions INC.

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Offres sur Jobsy	4

Description

Position: French QA Automation Tester (Bilingual)

Location: Toronto, ON (Hybrid / Onsite- as per company policy)

Job type: Full-time / Permanent

We are seeking a skilled Bilingual (French/English) QA Automation Tester to ensure seamless customer journeys across enterprise contact center platforms. In this role, you will focus on QA automation for Contact Centre as a Service (CCaaS) programs, validating system logic, call routing, and user flows in both official languages.

Note on Specialized Tooling: While this role heavily leverages Interactive Voice Response (IVR) and telephony testing using tools like Cyara Velocity, prior IVR experience is NOT mandatory. We are looking for a strong automation professional with a sharp technical aptitude; comprehensive, specialized training on IVR systems will be provided.

Core Responsibilities

Automation Engineering: Design, execute, and maintain robust automated test cases, prioritizing reusable and parameterized scripting.
Bilingual Validation: Validate system menus, speech recognition accuracy, complex call routing, queue handling, and fallback error scenarios in both French and English.
Test Lifecycle Management: Lead test planning, precise test data preparation, and build comprehensive regression suites for high-stakes production validation.
Triage & Troubleshooting: Critically analyze execution logs, rapidly troubleshoot failed automation runs, and support structured defect triage meetings.

Must-Have Qualifications

Bilingual Fluency: Professional working fluency in both French and English (essential for building and validating bilingual automated test flows).
Core QA Experience: 4 to 6 years of proven experience in specialized QA Automation testing, with a strong grasp of software testing methodologies, regression test suites, and defect management platforms.
Technical Adaptability: A proven track record of learning complex, niche technical ecosystems quickly. You must be ready to quickly adopt telephony automation tools like Cyara Velocity and Genesys Cloud CX.

Good-to-Have Skills

Prior exposure to Cyara Velocity, Genesys Cloud CX, or similar enterprise CCaaS platforms.
Theoretical or practical knowledge of IVR functional frameworks, integration steps, and end-to-end user testing.
Familiarity with underlying telephony concepts (SIP, voice routing, call transfers), API automated testing, modern CI/CD pipelines, or Agile/Scrum delivery