Front Desk Clerk & Relief Camp Manager

Royal Camp Services provides industry leading remote location accommodations for workforce housing. We offer long-term and seasonal employment in the culinary, hospitality, remote site services, and remote site operations industries.

Reporting to the Camp Manager, a Front Desk Clerk is responsible to support the camp's operation by maintaining a functional and operational front desk.

Job duties include but are not limited to:

• Providing relief coverage for the Camp Manager
• Help with all the office duties such as checking clients in and out of rooms, supervise housekeeping staff, and responding to client concerns.
• Maintain a focus on customer engagement, service standards and professionalism.
• Complete written dorm evaluations daily and ensure camp attendants correct all deficiencies.
• Assist the Camp Manager with:
• Reviewing, monitoring and scheduling staff requirements in our camp operations
• Coordinating and implementing all paper work required for the complete operations of the camp business, which entails collecting, tracking, logging and forwarding documents for processing
• Liaising between the sub-contract suppliers
• Ensuring all company policies and procedures are being enforced and adhered to all by field staff and supervisors
• Administrative tasks: answer phone calls, deal with general inquiries, filing, photocopying, faxing, and electronic ordering
• Kitchen support: including restocking and replenishing machines and supplies, wiping tables and counters
• Housekeeping support: cleaning assigned rooms to standard
• Participate in toolbox meetings, complete Field Level Hazard Assessment, and Hazard Identifications on a daily basis
• Other duties as assigned

Requirements:

• Hospitality management degree or diploma preferred
• 3-5 years of hospitality experience in housekeeping and front desk roles required
• Must be proficient with MS Office, and know or be able to learn our property management system.
• Available to work a standard rotation of 21-7, 28-14 or other rotations depending on site needs
• Available to adjust to variable shift length with appropriate breaks.
• Able to work either a day shift or night shift
• A valid Alberta Health Services recognized Food Safety Certificate is required
• A valid Standard First Aid Certificate is required
• Strong interpersonal and communication skills (including reading, writing, and speaking English)
• Be able to lift/move up to 25lbs throughout a work shift
• Be able to work comfortably and maintain high levels of performance during 12 hour shifts
• Be able to provide at least 2 professional work references
• Obtain safety and training standards based upon position, contract, and site requirements

What We Offer:

• Opportunities for advancement through internal promotions
• A strong safety culture emphasizing training and awareness so that you come home safely
• Competitive industry wages which outperform similar jobs in urban areas
• Benefits package available following probationary period
• High performing coworkers who will help you excel and adapt to a remote camp environment

Our positions are safety sensitive and require employees to successfully complete a site pre-access drug and alcohol test and site specific training.

Due to the volume of applications received phone calls, walk-ins and / or faxed resumes will not be accepted.