Front Desk Lead

About Kinetic Labs

At Kinetic Labs, we stand at the intersection of cutting-edge technology, genuine human connection, and specialized care for active individuals. We've built a modern healthcare experience where data-driven approaches enhance rather than replace the human touch, helping people get back to what moves them.

Our clinic combines evidence-based treatments with personalized attention to provide comprehensive care. We use advanced assessment and recovery tools to evaluate movement patterns and tailor treatments to each client's specific activities, goals, and recovery needs.

About the Role

The Front Desk Lead is both a people and operational powerhouse. You’ll oversee the day-to-day performance of the clinic team while ensuring a high-quality experience for every client who walks through our doors. You’ll coach, coordinate and continuously improve the systems that make our care seamless.

This is a hybrid role for someone who thrives in dynamic environments – part operations, part team support and fully committed to raising the bar in care delivery.

Primary Job Responsibilities

• Team Leadership: Mentor and manage front desk team members, ensuring clarity, confidence and accountability in daily tasks

• Clinic Operations: Oversee day-to-day systems (scheduling, billing, inventory, space management) and flag inefficiencies or areas for growth.

• Client Experience: Maintain a high standard of service and consistency across all client touchpoint - from arrival to follow up

• Data and Reporting: Track key metrics (utilization, cancellations, retention, revenue, etc) and translate insights into action

• Project Execution: Help implement new tools, protocols and improvements that align with our evolving client journey

Communication and Collaboration

• Build a strong relationship across therapists, operations and leadership.

• Lead with curiosity and clarity - setting expectations while remaining approachable and adaptable

• Represent the voice of both clients and team members in identifying pain points and advocating for solutions

Brand Experience

At Kinetic Labs, operational excellence is part of our brand. As Front Desk Lead, you’re not just maintaining systems - you’re shaping how our values come to life across every workflow and touchpoint.

• Raise the Bar - You build and refine systems that elevate efficiency, consistency and client care - never setting for ‘good enough’

• Give a Damn - You take ownership of the clinic’s flow and lead your team with empathy, structure and purpose.

• Evidence, Not Assumptions - You use data to identify bottlenecks, track performance and guide smart process improvements.

• Make Healthcare Pleasant: You translate backend clarity into frontend ease - reducing frictions for clients, therapists and team members alike.

You’re the operational heartbeat of the clinic, turning daily tasks into high-impact moments of clarity, calm and care.

About You

• 1+ years in experience in leadership, coordination, or clinic management role (wellness, rehab, healthcare or boutique fitness ideal)

• Organized, proactive, and energized by making systems run better

• Skilled at coaching and motivating people across different personality types

• Excellent communication skills (verbal and written)

• Familiarity with tools like Jane, Notion and Slack - or quick to learn new platforms

• Comfortable analyzing basic metric and using them to guide decision - making

• Bonus: Experience working with physiotherapists, chiropractors, RMTs or other regulated health professionals

Compensation and Benefits

• Full-time: $23-26/hour

• Health and wellness benefits (depending on hours and role type)

• Discounted access to clinic services

• Supportive, people-first culture where your contributions are valued

Inclusion and Equal Opportunity Employment

At Kinetic Labs, we’re committed to creating a space where everyone feels safe, respect and supported. We welcome applicants from all backgrounds, identities and lived experience. We believe a diverse team leads to better outcomes - for our clients, our business and our community.