Front Desk Receptionist (part time)

About the Toronto Cricket Skating and Curling Club: As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture. Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun. Located in North Toronto, the Club consists of more than 4,000 members, with a strong presence in the local social and sporting community.

The Club is recruiting a Part-time Front Desk Receptionist to join our Admin. Department. This position will be responsible for creating a positive first impression for members and guests, representing the Club professionally, and facilitating effective communication among members, guests and Club employees.

This part-time receptionist is required to work every Wednesday morning (6 am – 2 pm) and Sunday afternoon (3 pm – 10 pm).

Key Duties and Responsibilities

• Creates a welcoming environment for all members, guests and staff by greeting by name at entry and departure, and answering and connecting phone calls to the right parties.
• Maintains up-to-date knowledge of all Club departments, events and bookings via Northstar in order to assist members with enquiries, concerns and requests.
• Assist members in booking and cancelling appointments, as well as executing rain out blockage and posting messages through Northstar.
• Supports Club communications by receiving and distributing mail, and maintaining Club-wide printed information, forms and contact lists.
• Monitors Club entry by ensuring the usage of fob access and guest or vendor registration, keeping records of unauthorized entries, and communicating guest arrivals to the appropriate individuals to confirm guest accompaniment.
• Liaise with all departments to ensure member service expectation such as maintenance or housekeeping requests from members.
• Contacts appropriate departments on changes in members’ financial statuses and eligibility to charge items at the Club.
• Monitors security camera system at Club and reports unauthorized individuals or suspicious activities to Duty Manager.
• Collaborates with Duty Manager and makes Club-wide emergency announcements through paging system; answers phone calls from emergency services and assists with notifying all departments through Microsoft Teams.
• Logs and turns over any lost property to the Club’s lost and found area daily.
• Works in compliance with Occupational Health & Safety Act (OHSA) and any safety policies and procedures set out by the Club.
• Conduct self in alignment with the Well Played service model (Prompt, Personalized, Polite) to support member services and respect in the workplace.

Job Requirements

Education/Certification:

• Some post-secondary education required, preferably in hospitality or related program
• Standard First Aid and CPR/AED certification an asset

Experience:

• 2-3 years of experience in a private club or similar environment preferred

Skills:

• Working level proficiency in Microsoft Excel, Word, and Outlook required
• Office equipment and computer literacy in a professional setting required
• Knowledge in Northstar or similar club management software an asset
• Ability to interpret and implement policies in a customer-centric context
• Excellent written and oral communication skills
• Ability to multitask, prioritize requests and handle interruptions effectively

Working hours:

• Wednesday 6 am - 2 pm & Sunday 3 pm – 10 pm

Toronto Cricket Skating & Curling Club is an equal opportunity employer and committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify Human Resources ([email protected]) and they will ensure the necessary steps are taken to accommodate your needs.

As part of the recruitment process, the Club uses AI-assisted tools to help screen and rank applications; however, all candidates are reviewed by our hiring team before any hiring decisions are made.