Front of House Staff

Job Summary

Reporting to the Food & Beverage leadership team, Front of House Staff are responsible for providing exceptional service to members and guests while supporting the daily operations of the Club’s Food & Beverage areas. Front of House positions may include service in the Lounge, Café, and other Club dining and event areas.

The successful candidate will be professional, personable, team-oriented, and committed to creating a positive experience for every member and guest.

Duties and Responsibilities

Member & Guest Service

• Provide friendly, professional, and attentive service to members and guests.
• Ensure member and guest satisfaction by responding to requests in a timely and courteous manner.
• Maintain a welcoming and professional presence while representing The Derrick Golf and Winter Club.

Food & Beverage Service

• Provide food and beverage service in accordance with Club standards and procedures.
• Assist with setting, serving, clearing, and resetting dining and event areas as required.
• Ensure the proper handling, cleaning, and storage of equipment, glassware, china, and silverware.
• Follow established opening, closing, cleaning, and sanitation procedures.
• Maintain a clean, organized, and professional service area throughout the shift.
• Follow all applicable liquor service requirements and Club procedures.

Teamwork & Operations

• Work collaboratively with servers, bartenders, culinary staff, supervisors, managers, and other Club departments.
• Assist team members as required to ensure smooth and efficient service.
• Complete assigned duties and responsibilities in a timely and professional manner.
• Be adaptable and willing to work in various Front of House areas based on operational needs.

Working Environment

• Fast-paced, team-oriented environment with a strong focus on member and guest service.
• Ability to remain professional and organized during busy periods.
• Ability to work flexible hours, including evenings, weekends, holidays, and special events as required.
• Ability to stand and walk for extended periods and perform the physical requirements of the position.

Qualifications

Education & Experience

• Previous experience in food and beverage, hospitality, customer service, or a related environment is considered an asset.
• Previous serving experience is an asset for service focused positions.
• Previous experience in a private club, restaurant, banquet, or hospitality environment is considered an asset.
• ProServe certification is required.

Skills & Knowledge

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Professional, positive, and approachable manner.
• Ability to work effectively as part of a diverse team.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and cleanliness.
• Willingness to learn Club procedures, service standards, menus, and beverage offerings.

Why Work with Us?

At The Derrick Golf and Winter Club, we are proud to offer a welcoming and team oriented workplace where employees have opportunities to learn, grow, and be recognized for their contributions.

Employees enjoy:

• Competitive wages
• Staff meals
• Training and development opportunities
• Pro Shop discounts
• A diverse and welcoming work culture

Learn more about The Derrick Golf and Winter Club:

https://www.derrickclub.com/Our_Club/Testimonials