Front of the house manager

Company Description Boston Pizza International Inc. (Boston Pizza) is Canada’s leading dining brand, serving more than 40 million guests annually across over 365 restaurants. Since opening its first location in Edmonton, Alberta in 1964, the company has grown coast-to-coast with locally owned franchise restaurants offering dining rooms, sports bars, patios, take-out, and delivery. Boston Pizza is proudly Canadian and emphasizes entrepreneurship, creativity, and collaborative teamwork. The organization is committed to maintaining a healthy, fun, and inclusive workplace culture and values the contributions of its team members. Boston Pizza has been recognized as a Best Managed Company since 1994 and is certified as a Great Place to Work®.

Role Description The Front of the House Manager is a full-time, on-site role based in Goderich, ON, responsible for overseeing daily operations in the dining room, bar, and patio areas. This role ensures excellent guest experiences by leading front-of-house team members, managing table service, coordinating seating and reservations, and maintaining a clean, welcoming environment. The manager supervises and supports servers, hosts, and bartenders, providing coaching, performance feedback, and assistance during peak hours. Day-to-day tasks include handling guest inquiries and concerns, monitoring service standards, supporting sales initiatives, and working closely with the kitchen team to ensure timely and accurate food and beverage delivery. The role also involves training new team members, enforcing health and safety standards, managing shift schedules, and contributing to a positive, inclusive, and team-oriented culture.

Qualifications

• Strong Communication skills, including clear verbal communication, active listening, and effective team coordination.
• Proven Customer Service skills with a focus on delivering positive guest experiences, resolving concerns, and maintaining hospitality standards.
• Knowledge of Food & Beverage operations, including menu familiarity, service procedures, and basic understanding of food safety and hygiene.
• Experience with Training team members, providing coaching, and supporting ongoing development of front-of-house staff.
• Sales skills, including upselling, promoting specials, and supporting initiatives to drive revenue and guest loyalty.
• Previous experience in restaurant or hospitality management, preferably in a high-volume environment.
• Ability to lead diverse teams, work in a fast-paced setting, and make sound decisions under pressure.
• Availability to work evenings, weekends, and holidays as required by restaurant operations.
• Knowledge of basic POS systems and cash handling procedures.
• High school diploma or equivalent; additional hospitality or management education is an asset.