Fuel Delivery Dispatcher (12-hour shift schedule)

OVERVIEW:

The Fuel Delivery Dispatcher is responsible for ensuring planned, efficient, and cost-effective dispatching of drivers, deliveries, and service personnel, and for providing exceptional customer service to internal and external customers.

This position plays a critical role in maintaining delivery efficiency, managing customer expectations, optimizing route performance, and supporting overall operational effectiveness. The Dispatcher serves as the primary communication link between customers, drivers, technicians, and management while ensuring service commitments are met safely and efficiently.

This collaborative team position is a rotating 12-hour schedule from 6:00 a.m. to 6:00 p.m., with employees working every other weekend as part of the rotation. The schedule provides continuous operational coverage seven days per week and may be modified from time to time to meet business and operational needs.

RESPONSIBILITIES:

Dispatch Coordination:

• Prepare daily delivery schedules and dispatch drivers in a planned and efficient manner.
• Through effective dispatching, achieve and maintain:
• Commercial bad fill percentage below 30%.
• Residential bad fill percentage below 15%.
• Complete Residential Exception Reports daily and identify opportunities to improve route efficiency and customer service.
• Complete Runout and On-Hold Reports daily, identifying customer issues and ensuring they are addressed promptly.
• Review Bad Fill and Risky Fill reports weekly, identify inefficiencies, and implement corrective actions.
• Investigate all runouts and determine root causes to prevent recurrence.
• Communicate with commercial customers regarding delivery schedules and work collaboratively to improve delivery efficiencies.
• Ensure customer site files remain current and compliant with all applicable regulatory requirements.
• Assist management with planning and scheduling vehicle maintenance and repairs.
  

Customer Service:

• Provide exceptional customer service in person and over the telephone.
• Respond to customer inquiries, concerns, and service requests professionally and efficiently.
• Build positive relationships with customers through proactive communication and problem resolution.
• Maintain accurate customer records and account information.

Administrative Responsibilities:

• Review and complete daily Truck Reports.
• Maintain accurate dispatch logs, reports, and operational records.
• Complete detailed shift handovers to ensure seamless communication between dispatchers.
• Assist with reporting, documentation, and operational analysis as required.

Team Support:

• Every Friday to Monday Morning will support all divisions with dispatching runouts, or special customer requests.
• Identify issues and make necessary adjustments on routing for drivers
  • Communicate with the Division and Dispatcher changes made.
    • Communicate with drivers and customers of changes and eta for delivery.
  • Provide backup support for divisional CSRs, and the Division Manager, if required.
• Support incoming phone coverage, as required.
• Assist with special projects and operational initiatives.
• Perform other duties as may reasonably be assigned.

HOURS OF WORK:

• Hours of work are 6:00 am - 6:00 pm
• Schedule is based on a 2-week/14-day rotation
  • Week 1: Monday, Tuesday, Saturday, and Sunday (48 hours)
  • Week 2: Wednesday, Thursday, and Friday (36 hours)

This rotation averages 84 hours over a two-week period (42 hours per week), and includes every other weekend.

SKILLS AND EXPERIENCE:

• Completion of secondary school.
• Minimum two (2) years of experience in a dispatch, administrative, or customer service role.
• Working knowledge of local geography and service areas.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Ability to analyze information and make sound business decisions quickly and effectively.
• Excellent verbal, written, and telephone communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.

OTHER REQUIREMENTS:

• Previous dispatch experience in transportation, logistics, fuel delivery, or related industries.
• Experience working with route planning, fleet management, and dispatch software.
• Knowledge of fuel delivery operations and service scheduling.

WHY JOIN THE MACEWEN TEAM?

• The salary range for this role is between $65,000.00 and $70,000 per year. Salaries are based on years of relevant experience and education.
• Learn and collaborate with the best in the industry.
• A Northbridge Elite member—recognized among the top 5% of transportation fleets for creating, implementing, and delivering industry best practices.
• Supportive colleagues and leaders who are passionate about providing exceptional service.
• Competitive compensation package.
• 3 weeks vacation to start.
• Complete benefits program including health, medical, dental, and life insurance.
• RRSP plan with Company match from day one.
• “The perks” include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.

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OUR CORE VALUES:

It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.

• Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
• Long-Term Focused - We value long-term success over short-term gains.
• Respect Each Other - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.
• Do The Right Thing - We stand by our word and do what's right.
• Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own.
• Ever Evolving - We embrace positive change and always seek to improve.

MacEwen is a Canadian-owned and operated fuel and convenience provider that has successfully built and sustained customer relationships in Ontario and Quebec for 50 years.

MacEwen is recognized as one of Canada's leading independent petroleum and convenience store companies with over 125 retail locations, 17 Divisional Offices, and two distribution centers with identified brands such as Quickie, Jutzi, MacEwen and Esso.

The Company's continuing success is based on each one of our 360+ employees living our core values. First and foremost is our commitment to taking care of our customers.

Before an offer of employment is extended, a minimum of two business references will be required, and candidates must complete pre-employment testing, which comprises a criminal record check.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodation during the recruitment process.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This posting is for a vacant position.