Fulfillment & Supply Chain Operations Specialist

Supply Chain & Fulfillment Coordinator (AI-Enabled Logistics & Operations)

Location: Mississauga, Ontario (In-Office)
Department: Operations
Employment Type: Full-Time

CA$22.00 - CA$27.00 per hour​

About GoFleet, ZenduIT & Xentag

GoFleet, ZenduIT, and Xentag are a fast-growing, AI-driven telematics and IoT technology company headquartered in Ontario, Canada, serving customers across North America, LATAM, and the Middle East.

Our platform helps organizations manage fleets, assets, vehicles, and field operations through GPS tracking, AI-powered video telematics, IoT sensors, and cloud-based software.

As we continue to scale globally, we're looking for talented individuals who thrive in fast-paced environments, embrace technology, and continuously improve the way work gets done.

At ZenduIT, we don't just execute processes—we improve them.

About the Role

We're looking for a highly organized, detail-oriented, and proactive Supply Chain & Fulfillment Coordinator to support our growing global operations.

This role is responsible for ensuring the seamless movement of inventory from suppliers to our warehouse and ultimately to our customers. You'll coordinate purchasing, inventory management, order fulfillment, shipping, and logistics while working closely with Sales, Customer Success, Finance, and Operations.

This is more than a coordination role. We are looking for someone who enjoys improving processes, solving operational challenges, leveraging AI tools, and helping build scalable operations.

If you naturally ask, "How can we make this process better?", you'll fit right in.

What You'll Be Responsible For

Order Fulfillment & Logistics

• Process customer orders accurately and efficiently.

• Coordinate daily order fulfillment and shipping activities.

• Prepare shipping documentation and labels.

• Schedule courier pickups and monitor deliveries.

• Resolve shipping delays and fulfillment issues.

• Ensure customers receive the correct products on time.

• Track shipments and proactively communicate exceptions.

Inventory Management

• Maintain accurate inventory records across warehouse and ERP systems.

• Receive, inspect, and reconcile incoming shipments.

• Perform regular cycle counts and inventory audits.

• Investigate inventory discrepancies and implement corrective actions.

• Monitor inventory levels and recommend replenishment.

• Ensure proper product labeling, storage, and warehouse organization.

Purchasing & Vendor Coordination

• Create and manage purchase orders.

• Coordinate with suppliers regarding deliveries, lead times, and inventory availability.

• Track inbound shipments and communicate expected arrival dates.

• Monitor vendor performance and help resolve supply issues.

• Support procurement activities and inventory planning.

Operational Excellence

We're looking for someone who continuously looks for opportunities to improve operations.

This includes:

• Identifying process inefficiencies.

• Improving warehouse workflows.

• Standardizing operational procedures.

• Creating and maintaining SOPs.

• Reducing manual work wherever possible.

• Supporting continuous improvement initiatives.

AI & Process Automation

At ZenduIT, we actively leverage AI to improve efficiency.

You'll be encouraged to use AI tools to:

• Draft SOPs and documentation.

• Analyze inventory trends.

• Generate operational reports.

• Improve communication with suppliers and customers.

• Summarize shipment exceptions.

• Identify workflow improvement opportunities.

• Automate repetitive administrative tasks.

We don't expect you to know every AI tool—but we do expect curiosity, adaptability, and a willingness to learn.

Reporting & Analytics

• Maintain accurate operational records.

• Prepare weekly and monthly KPI reports.

• Track inventory accuracy and fulfillment performance.

• Analyze operational trends and recommend improvements.

• Support data-driven decision-making across Operations.

What Success Looks Like

Within your first year, you'll have:

• Improved inventory accuracy.

• Reduced fulfillment errors.

• Enhanced shipping turnaround times.

• Created or improved operational SOPs.

• Introduced automation opportunities.

• Built operational dashboards and KPI reporting.

• Strengthened supplier relationships.

• Increased operational efficiency across fulfillment activities.

Qualifications

Required

• 2–5 years of experience in Supply Chain, Logistics, Warehouse Operations, Inventory Management, or Fulfillment.

• Experience coordinating shipments and inventory.

• Strong organizational and multitasking skills.

• Excellent attention to detail.

• Experience using ERP or inventory management systems.

• Advanced proficiency in Microsoft Excel or Google Sheets.

• Strong written and verbal communication skills.

• Ability to prioritize multiple tasks in a fast-paced environment.

Preferred

• Experience with Zoho Inventory, Zoho Books, or Zoho CRM.

• Experience working in SaaS, technology, IoT, electronics, or hardware distribution.

• Knowledge of UPS, FedEx, DHL, Purolator, or other shipping platforms.

• Experience with procurement and vendor management.

• Familiarity with inventory forecasting and purchasing.

• Exposure to warehouse management systems (WMS).

• Experience creating SOPs or improving operational processes.

Who You Are

The ideal candidate is someone who: