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Publié il y a 2 mois

Full-Time Front Desk Agent / Night Auditor - 3 Evening Shifts and 2 Night Audit Shifts

@ New Castle

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Dartmouth, Nouvelle-Écosse

Temps plein
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SIGNAUX

En bref

New Castle is hiring a full-time Front Desk Agent and Night Auditor to be the first and last point of contact for hotel guests. The work covers check-in and check-out, cash and card payments, problem solving and security, with 3 evening shifts and 2 night audit shifts. The posting states the role requires strong English communication and front office software skills.

Responsabilités :

  • Greet and check in guests in person and by phone
  • Process cash and credit transactions
  • Route calls and take guest messages
  • Help guests with luggage, directions and other requests
  • Follow safety and security policies and call management as needed

Résumé des exigences :

  • Good verbal and written English communication
  • Ability to handle cash and credit transactions
  • Front office software proficiency
  • Ability to lift up to 20 lbs regularly, 50 lbs for luggage occasionally
  • Comfortable with long hours, often standing

Outils et compétences

Front office software
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-09-25
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-10-22

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairesoir, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailMagasin
PositionSurtout debout
Exigences physiquesphysique faible · soulever 50 lb · ordinateur modéré
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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New Castle

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Description

Front Desk Agent

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:

• Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.

• Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!

• Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.

• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.

• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

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