Gaming - Account Manager

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We are Dulcedo

At Dulcedo, talent management is not about volume - it’s about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent across North America and internationally. Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to the brands and partners who collaborate with them. We believe in strong systems, thoughtful recruitment, and intentional growth, not short-term wins or reactive hiring.

Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.

At the core of Dulcedo’s values and recruitment process is a strong commitment to Diversity, Equity, and Inclusion. Our current workforce is a celebration of diverse ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences. Our continued mission is to recruit, support, and grow talent in a way that ensures equal opportunities for all applicants.

Above all, Dulcedo is a people-first organization. Our team is made up of ambitious, collaborative, and high-performing individuals who care deeply about culture, integrity, and impact. Proudly certified as a Great Place to Work, we foster an environment where people are empowered to grow, challenge themselves, and do meaningful work alongside industry-leading talent.

The Role At A Glance: We're looking for an Account Manager to elevate our legacy of white-glove service and set new standards for client relationships. In this role, you'll manage relationships with clients, talents, and Dulcedo team members, shaping distinctive brand identities and sophisticated digital strategies that empower our talents to excel in their careers and personal brand development. This position is a unique blend of client relationship management, project oversight, strategic development, and social media expertise. To succeed, you must possess exceptional client communication and organizational skills, along with a deep passion for the creator economy.

Your Role In Action

- Oversee and execute negotiated partnerships from start to finish, ensuring all contractual terms are met and project milestones are achieved as planned.

- Maintain continuous engagement with talents and brands throughout and beyond collaborations, offering support and guidance to enhance and nurture relationships.

- Track performance by evaluating key performance indicators (KPIs) and present comprehensive reports at the end of each partnership, detailing successes, challenges, and key insights to inform future strategies.

- Collaborate with talents and Dulcedo employees throughout and beyond collaborations to ensure each talent maintains a consistent, and impactful social media presence.

- Develop content strategies and concept ideas, leveraging analytics and social media trends to maintain high engagement rates and ensure content effectiveness.

- Actively participate in talents’ agency experience by engaging in their onboarding, quarterly planning, and other key activities.

- Assist in the day-to-day management of talents by providing planning support to help organize their activities and ensure their success.

- Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations.

- Contribute to outbound strategies, including talent sourcing, outreach, interview pitching, talent gifting, event responses, and new brand pitch calls.

- Attend on-site production days and talent events, providing on-site support to guarantee successful collaborations.

- Leverage the right tools and information channels to stay on top of industry trends in order to serve as a valuable resource to the team.

What You’re Bringing With You

- Over 1 year of experience working in influencer marketing or PR, either in-house or within an agency.

- Proven experience in communicating directly with both talents and corporate clients.

- Excellent interpersonal skills with a natural talent for building and maintaining strong relationships.

- Strong mediation abilities with experience in negotiating, resolving conflicts, and managing expectations.

- High organizational skills with a proven track record in task management, handling details, meeting multiple deadlines, following processes and multitasking effectively.

- Knowledge in managing influencer/talent partnerships and assessing social media metrics and industry KPIs.

- Understanding of paid media, influencer marketing, and public relations.

- A bachelor's degree in a related field is an asset.

Soft Skills & Dulcedo DNA

- At Dulcedo, we look for more than just a CV - we look for energy.

- You’re known for your initiative, curiosity, and genuine drive to make things happen.

- Your positive attitude, collaborative spirit, and the way you uplift those around you are contagious.

- You thrive on new challenges, stay calm under pressure, and love the pace and excitement of a dynamic environment.

- You’re a true self-starter - passionate, gritty, and goal-oriented, someone who loves having projects, challenges, and milestones to work toward.

- In short, you’re driven, creative, and structured, someone who knows how to balance discipline, fun, and performance - 3 core pillars of Dulcedo’s culture.

Life at Dulcedo!

- Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it!

- 12 Monthly Personal Days : One extra day off every month to recharge and relax

- Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.

- Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?

- Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.

- Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.

- Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.

- Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.

- The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.

As an equal opportunity employer, we are committed to making sure everyone feels included, supported, and valued. Should you require any accommodations during the application process, please write to [email protected] and we will adjust the process to your needs.