General Manager

We’re looking for a hands-on General Manager to lead the day-to-day operations of our Hamilton Retail, Taproom and Event space. In this role you will be responsible for delivering exceptional guest experiences while driving strong commercial performance across taproom sales, retail merchandise, and private events. Additionally, this role will lead the front of house team in Hamilton by managing staffing, inventory, and ensuring the space operates smoothly and consistently every day.

This is a working leadership role, with at least 50% of time spent on the taproom floor supporting the team and engaging with guests.

A typical day as a General Manager includes:

• Leading the taproom floor during service, ensuring a high-quality and consistent guest experience
• Overseeing opening and closing procedures and ensuring operational readiness each day
• Managing staff schedules and labour to align with business needs and targets
• Coaching and supporting team members in real-time on service standards and product knowledge
• Monitoring sales performance, AOV, and guest feedback to identify opportunities for improvement
• Managing taproom inventory including beer, merchandise, and retail products
• Working with the Assistant General Manager to coordinate and execute private events and community programming
• Handling guest inquiries, feedback, and any service escalations
• Collaborating with the Hospitality Operations Manager on reporting, planning, and performance tracking
• Ensuring the space reflects the Collective Arts brand through merchandising, cleanliness, and overall vibe

How your time will be organized

• Taproom Operations & Floor Leadership 50%
• Working in service during the week
• Being on site and supporting the team during peak periods
• Overseeing daily operations, service standards, and guest experience
• Managing opening/closing procedures and ensuring smooth day-to-day execution
• Team Leadership & Development 20%
• Hiring, training, and coaching taproom staff
• Leading team meetings and communicating priorities, promotions, and updates
• Building a positive, accountable, and high-performing team culture
• Events and Programming 15%
• Managing incoming event inquiries and bookings
• Supporting the planning and execution of private and community events
• Building relationships with local partners and organizations
• Inventory & Reporting 15%
• Managing inventory levels across beer, retail, and merchandise
• Ensuring accurate tracking and minimizing stock issues
• Executing merchandising displays aligned with brand campaigns and seasonal initiatives
• Tracking and reporting on KPIs including sales, labour, AOV, and NPS
• Identifying opportunities to improve performance and drive revenue

We’re looking for candidates who have/are:

• 3+ years of experience managing a hospitality venue (bar, restaurant, brewery, or similar)
• Proven ability to lead teams in a fast-paced, service-driven environment
• Strong understanding of hospitality operations including labour management and inventory control
• Experience managing events or group bookings
• Strong communication, organization, and problem-solving skills
• A hands-on leadership style with a willingness to jump in and support the team
• Passion for hospitality, craft beverage, and creating memorable guest experiences
• Availability to work evenings and weekends when needed

Collective Arts is a grassroots brewery founded on creativity and community. We fuse the creativity of craft beverages with the inspired talents of emerging artists and musicians from around the world. As Collective Arts grows, so do the roles and responsibilities of our team members. We look for all new hires to match our culture of creativity, flexibility and motivation. When we hire you at Collective Arts Brewing, we hire for the future. With unlimited career opportunities, Collective Arts invests in ensuring our teams are always challenged, constantly learning from each other, and are creatively contributing to our next big idea. So, if you are energized by the idea of making a real difference as part of a winning team, we want to hear from you.

We are an equal-opportunity, affirmative action employer. We value and welcome diversity and are committed to creating an inclusive environment where all employees feel like they belong. We will provide accommodations to support applicants with disabilities during the recruitment and selection process. Please contact us at the below email should you require any accommodation to participate in the process.