Publié le mois dernier
General Support Agent
@ Germain Hôtels
Montréal, Québec
En bref
Germain Hôtels is hiring a part-time General Support Agent to manage the hotel lobby, entrance, valet parking and baggage handling under the Guest Services Manager. The role greets arriving guests, parks and retrieves cars, helps with luggage and prepares conference and banqueting rooms. The posting requires a valid driver's licence and the ability to lift up to 50 lb and stand for up to 5 hours.
Responsabilités :
- Greet guests, open doors and explain parking procedures
- Park and retrieve guest vehicles, recording plate numbers
- Assist guests with baggage and special requests
- Prepare conference and banqueting rooms to hotel standards
- Store equipment safely per health and safety legislation
Résumé des exigences :
- Previous customer service experience
- Professional, energetic and a people person
- Lift up to 50 lb and stand for up to 5 hours
- Valid driver's licence for automatic and standard transmission
- Second language an asset
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2026-10-02
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Hôpital ou clinique |
| Position | Surtout debout |
| Exigences physiques | physique modéré · soulever 50 lb · ordinateur faible |
| Langues | English |
| Permis de conduire | exigé |
| Avantages mentionnés | Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Germain Hôtels
| Champ | Valeur |
|---|---|
| Siège social | Quebec City |
| Offres sur Jobsy | 76 |
Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. As well as greeting guests who are coming to the hotel and give them all necessary information as well as being available for services as needed.
WHAT YOU'LL DO
- Greet guest on arrival, open doors and inform them about parking procedures.
- Park cars and retrieve cars as per guest request, record license plate numbers, match guests names and room numbers.
- Help guests with baggage and any special requests
- Perform related maintenance/cleaning of equipment
- Anticipate guest's needs, respond promptly and acknowledge guests even when busy
- Assist in the preparation of the conference & banqueting rooms for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
- Become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
- Ensure all equipment and rooms are set-up and prepared to hotel standards.
- Ensure all equipment is stored in the correct manner, in line with health & safety legislation.
- Correctly identify stored bags
- Show guests the room features
WHAT YOU'LL BRING
- Previous customer service experience
- Professional, enthusiastic, energetic, a people person
- Able to lift up to 50lb, reach, bend, push and stoop
- Able to work in a standing position for up to 5 hours
- A second language, an asset
- Excellent customer service
- Current drivers license (able to drive automatic and standard transmission)
WHAT WE OFFER
- A percentage of the group insurance is paid by the employer for full time employees
- Promotional rate to discover Germain Hôtels properties through Canada
- Opportunities to develop your career within a growing company across Canada
- Access to the hotel gym
- Employee referral program
- Employee Assistance Program for team member and their family
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