Guest Experience Manager

Job Summary

Timber Ridge Golf Course is seeking an energetic, organized and service-minded individual who believes that exceptional hospitality is at the heart of a great golf experience. Reporting to the Director of Golf, the Guest Experience Manager will play an important role in the daily operation of the Golf Shop and in creating a welcoming, professional and seamless experience for every guest who visits Timber Ridge.

We believe hospitality is more than being friendly or completing a transaction. It is anticipating needs, noticing the small things, taking genuine pride in the guest experience and making people feel welcomed, valued and looked after from the moment they arrive until the moment they leave. The Guest Experience Manager will help bring this philosophy to life through attentive service, strong organization, thoughtful communication and pride in the day-to-day details that shape a golfer’s experience.

This is a hands-on, guest-facing role for someone who enjoys working with people, takes ownership of daily responsibilities and understands that a well-run Golf Shop is an important part of delivering an exceptional golf experience.

The successful candidate will demonstrate:

• A genuine passion for taking care of people and creating positive guest experiences.
• An instinct for hospitality and an understanding of what makes guests feel welcomed and valued.
• Pride in presentation, professionalism, organization and attention to detail.
• The confidence and warmth to communicate comfortably with a wide range of golfers and guests.
• Strong organizational skills and the ability to manage multiple priorities in a busy environment.
• The ability to remain calm, positive and solution-oriented when challenges arise.
• A willingness to take ownership, follow through and maintain high standards without constant supervision.
• A collaborative attitude and an understanding that exceptional service is created by a team.
• A desire to learn, improve and contribute to the overall success of Timber Ridge.

Responsibilities – Including but not limited to:

• Overseeing the day-to-day operation and presentation of the Golf Shop, ensuring it remains welcoming, organized and guest-ready.
• Welcoming golfers and managing guest check-ins, tee time confirmations, payments and related daily transactions.
• Responding to telephone calls, emails, online inquiries and in-person questions promptly, professionally and thoughtfully.
• Providing guests with accurate information regarding tee times, course conditions, golf services, facilities and daily operations.
• Assisting with tee sheet management, booking changes, cancellations and other guest requests as required.
• Creating a positive first and last impression for guests through attentive, friendly and professional service.
• Developing genuine relationships with golfers and contributing to a welcoming atmosphere for regular guests, first-time visitors, leagues and groups.
• Maintaining the presentation, cleanliness and organization of the Golf Shop, retail areas and other guest-facing spaces.
• Assisting with retail transactions, merchandise inquiries and product recommendations as required.
• Communicating daily updates, guest concerns, operational needs and outstanding tasks to the Director of Golf and relevant team members.
• Handling guest concerns with professionalism and sound judgment, resolving issues where appropriate and escalating matters when necessary.
• Supporting the coordination of leagues, tournaments, group bookings and other golf activities as required.
• Completing daily administrative duties, payment reconciliation and operational records accurately.
• Following established operating procedures and supporting the service standards and initiatives set by the Director of Golf.
• Contributing wherever needed to help the Timber Ridge team deliver a consistently exceptional experience.

Qualifications

• Previous experience in golf operations, hospitality, retail, customer service or a related field.
• Previous supervisory or management experience considered an asset.
• Experience working in a golf course, resort, hotel or other guest-focused environment considered an asset.
• Strong verbal and written communication skills, with a professional and approachable manner.
• Comfortable using computers, email, booking systems and point-of-sale systems.
• Experience with Lightspeed Golf, Golf Genius, Microsoft Office or comparable systems considered an asset.
• Strong organizational skills, attention to detail and the ability to prioritize tasks independently.
• Demonstrated reliability, initiative and a commitment to delivering excellent service.
• A genuine interest in golf and a willingness to learn about golf operations considered an asset.

Compensation

Competitive hourly compensation commensurate with experience and qualifications.

Benefits & Perks:

• Full-time seasonal employment throughout the golf season.
• A consistent five-day workweek, Wednesday through Sunday, or similar, with day or afternoon shifts based on operational needs.
• One course-provided meal per scheduled workday.
• The opportunity to work alongside the Director of Golf, other managers and the owner to help shape the guest experience and strengthen the culture of service and hospitality at Timber Ridge Golf Course.
• The opportunity to develop experience in golf operations, hospitality and guest experience management.

Schedule & Availability

The successful candidate will be available to work full-time hours Wednesday through Sunday (or similar) throughout the golf season. Shifts will be scheduled during the day or afternoon based on operational requirements. Weekend and holiday availability is required as part of the seasonal golf operation.

Please submit a resume and brief message outlining your relevant experience and interest to Fran at [email protected]

Use the subject line “Guest Experience Manager Application.”

Applications must be received by November 20th, 2026.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Timber Ridge Golf Course is an equal opportunity employer committed to an inclusive and accessible recruitment process. Accommodation is available upon request throughout the selection process. Please email Fran at [email protected] to pursue accommodation.

This posting relates to an existing vacancy for the 2027 golf season. Employment may be negotiated commencing in December 2026