Guest Services Attendant

Guest Services Attendants

(Part-time)

Are you a post-secondary student interested in Sport & Recreation Management, Business, Hospitality, or Customer Experience? Trico Centre for Family Wellness is looking for energetic, service-driven individuals to join our Guest Services team.Guest Services Attendants are the first point of contact for our members and guests. You play a key role in creating a welcoming, professional, and efficient experience while gaining hands-on exposure to recreation facility operations, customer service, and administrative systems.

If you enjoy working with people, multitasking in a fast-paced environment, and building skills that support a career in sport and recreation, we’d love to hear from you.

This position requires availability for a variety of shifts including evenings, weekends, and holidays.

Duties & Responsibilities:

• Demonstrate Trico Centre’s mission, values, and commitment to exceptional customer service.
• Welcome guests and create a friendly, professional first impression.
• Provide tours and information to prospective members and visitors.
• Process admissions, memberships, program registrations, rentals, and product sales.
• Handle cash, debit, and credit transactions accurately.
• Respond to phone and in-person inquiries in a positive and solution-focused manner.
• Maintain an organized and professional front desk workspace.
• Communicate updates and operational information through internal systems (Microsoft Teams).
• Attend required staff meetings and training sessions.
• Maintain current certifications required for the role.
• Collaborate with all departments to support smooth facility operations.
• Address guest concerns professionally and escalate when appropriate.
• Perform other related duties as assigned.

Qualifications:

• Previous customer care experience preferred,but not required.
• Comfortable handling cash and point-of-sale systems.
• Experience with Microsoft 365 (Word, Excel, Outlook); ability to learn recreation software quickly.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to multitask in a busy, public environment.
• Friendly, professional, reliable, and punctual.
• Ability to make decisions and solve problems calmly.
• Flexible availability including mornings, evenings, and weekends.
• High School Diploma (post-secondary students encouraged to apply).
• Standard/Intermediate First Aid & CPR/AED Level C (or willingness to obtain).
• Criminal Record Check required at time of hire (within last 6 months if already completed).

Required Skills/Experience

• Mature, responsible and enthusiastic.
• Excellent customer service and communication skills.
• Reliable and punctual.
• Strong organizational skills.
• Ability to deal with a varied and busy work environment.
• Strong behaviour management and conflict resolution skills with people of all ages.
• Able and willing to work flexible hours within the scope of operations (Monday – Sunday, 5:45 am – 10:00 pm)

This position is ideal for students who are:

• Studying Sport & Recreation Management, Kinesiology, Business, Tourism, Hospitality, or related fields.
• Interested in gaining experience in facility operations and customer experience.
• Motivated to develop leadership, communication, and administrative skills.
• Comfortable working with people of all ages and backgrounds.

What we offer:

• A fun, positive and respectful work environment.
• Free facility membership and discounted registration on programs.
• Flexible part-time scheduling around school commitments (evening and weekend shifts as required).
• Skill development in customer service, sales, operations, and leadership.
• Hands-on experience in a multi-use recreation facility.

Closing Date: Open until filled

Location: 11150 Bonaventure Drive SE

Only those individuals selected for an interview will be contacted. No phone calls please. Thank you for your interest in Trico Centre for Family Wellness. “We are an equal opportunity employer”.

Please send applications to:

Trico Centre for Family Wellness

11150 Bonaventure Dr. SE

Calgary, AB T2J 6R9

Attention: Membership and Sales Director