HHC Service Coordinator

The Role: HHC Service Coordinator

At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the Rexall values. Talk about a dream team!

What you are looking for:

• A closely connected culture
• A total rewards package meant to enhance your work-life flexibility
• Fully utilizing your talent
• Professional growth and development via challenging projects and assignments
• Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network

The road ahead is one of adventure and heart. Are you our next all star?

What you will be doing:

The Home Health Service Coordinator is responsible for coordinating and managing the service technicians. They serve as a crucial liaison between clients, healthcare professionals, and vendors to ensure the timely provision of appropriate repairs and related services. In addition to the primary responsibilities related to client assessment, coordination, billing, and funding, the coordinator also plays a key role in managing and keeping track of inventory. They ensure an accurate inventory count, coordinate equipment allocation, monitor stock levels, and facilitate maintenance and repairs.

• Conduct initial assessments of clients’ repair needs
• Identify and source parts and components from suppliers and vendors.
• Negotiate pricing, terms, and contracts with suppliers to obtain competitive pricing and favorable terms.
• Maintain accurate and up-to-date client records, including assessments, equipment specifications, delivery details, and service authorizations.
• Ensure compliance with regulatory requirements and documentation standards.
• Serve as the primary point of contact for clients, caregivers, and healthcare professionals regarding services.
• Provide information, education, and support to clients and their families and address questions, concerns, and equipment-related issues.
• Schedule all training for service technicians
• Schedule all in service appointments for sales representatives and technicians
• Collaborate with interdisciplinary teams, including therapists and rehabilitation specialists, to facilitate effective communication and coordination of care.
• Coordinate routine maintenance and repairs for assistive devices, ensuring safe and optimal performance.
• Schedule equipment inspections, adjustments, and repairs with vendors and technicians.
• Assist clients in navigating warranty claims and obtaining loaner equipment when necessary.
• Monitor and evaluate the quality and effectiveness of service, identifying areas for improvement.
• Stay updated on industry trends, best practices, and regulatory changes related to service.
• Verify clients' insurance coverage, including private insurance, government-funded programs (such as ODSP), and other funding sources.
• Coordinate the billing process, ensuring accurate coding and submission of claims to insurance companies and funding sources.
• Follow up on claim status, address any issues or denials, and advocate for clients when necessary.
• Maintain accurate and up-to-date inventory records, including quantities, models, serial numbers, and equipment specifications.
• This is role is filling an existing vacancy on the team
• Other duties as assigned by the Manager or Manager on-duty

How you will succeed:

• Having a can-do attitude when tasked with responsibilities
• High School Diploma
• Less than 1 year of experience
• Good communicator both written and verbal
• Willingness to work weeknights and weekends

At Rexall, we are better together. We serve our customers, partners, and patients best—we are our best—when everyone brings their true self to work. Our connected, inclusive culture celebrates our lived experiences, backgrounds, expertise, and self-expression to let us win as one team. Leveraging our differences distinguishes us and brings out our best performance.

Are you #ALLin?

Our hiring process uses AI-enabled tools to assist with the assessment of applications based on job-related criteria. All decisions are made by the hiring team.

Rexall Pharmacy Group Ltd is committed to providing an accessible environment for all of our customers, employees, and job applicants. Rexall Pharmacy Group Ltd will make available to any selected applicants’ accommodations and/or accessible formats should they require. Candidates are encouraged to discuss any accommodation they may need in order to allow for the most effective selection process.