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Home Care Scheduling Clerk (Clerk III)

@ Prairie Mountain Health

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Roblin, Manitoba

Temps plein2+ ans d’expérience
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Prairie Mountain Health is hiring a full-time Home Care Scheduling Clerk III to schedule and assign client visits for Home Care direct service staff within an interdisciplinary team. The work covers staff scheduling, handling service requests and changes, coordinating replacement staff and handling client scheduling calls. Candidates need Grade 12, relevant post-secondary education or experience, and at least one year of staff scheduling experience in a collective agreement environment.

Responsabilités :

  • Maintain employee schedules in the electronic scheduling program
  • Process and prioritize service requests with case coordinators and nurses
  • Provide assignment information and notify workers of service changes
  • Plan and coordinate replacement staff per HR policies and collective agreements
  • Maintain client information under PHIA and FIPPA

Résumé des exigences :

  • Grade 12 and relevant post-secondary education or equivalent experience
  • Two years of customer service experience in a professional setting
  • At least one year of staff scheduling experience in a collective agreement environment
  • Proficiency with Microsoft Office and internet applications
  • Strong organization, problem solving and confidentiality practices

Outils et compétences

ProcuraQHRMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPoint
Source et dates

Type de source non vérifié · pmh

Date publiée par l’employeur
2026-07-30
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineAdministration
Expérience2 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
FormationSecondaire (DES) (exigé), Collégial (DEC) (préféré)
Domaines d’étudesHealth-related discipline

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Prairie Mountain Health

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Description complète de l’entreprise

Whether you are starting out, or you are a seasoned professional, Prairie Mountain Health (PMH) has a variety of career opportunities to suit your unique goals and needs. Learn, grow and succeed with us at Prairie Mountain Health, the largest region in Western Manitoba! PMH employs over 7,500 employees who work together to improve the physical, mental, social, cultural and spiritual needs of individuals, families and communities in Western Manitoba.

Abonnés LinkedIn
1 870
Personnes associées sur LinkedIn
599
Bureaux déclarés
  • Brandon, Manitoba, CA
  • Brandon, CA
Autres noms enregistrés
  • PMH Careers
  • Prairie Mountain Health
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

Whether you are starting out, or you are a seasoned professional, Prairie Mountain Health (PMH) has a variety of career opportunities to suit your unique goals and needs. Learn, grow and succeed with us at Prairie Mountain Health, the largest region in Western Manitoba! PMH employs over 7,500 employees who work together to improve the physical, mental, social, cultural and spiritual needs of individuals, families…

ChampValeur
SecteurHospitals and Health Care
Taille5,001-10,000 employees
Siège socialBrandon, Manitoba
Type d’organisationNonprofit
Offres sur Jobsy895
LinkedInVoir la page
Description

QUALIFICATIONS


* Grade 12 education (MB standards)
* Post-secondary education in a health-related discipline relevant to the position
* Two (2) years experience providing customer service in a professional setting
* Minimum of one (1) year experience working in a staff scheduling capacity (i.e Procura or QHR) in a collective agreement environment
* One (1) year related administrative experience
* Other combinations of education and experience may be considered
* Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
* Demonstrated organizational skills, and the ability to work independently
* Demonstrated problem solving and decision making skills
* Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
* Demonstrated knowledge and competence of skills and concepts related to the position
* Demonstrated communication skills
* Ability to respect and promote confidentiality
* Ability to perform the duties of the position on a regular basis
* Ability to respect and promote a culturally diverse population
* Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

POSITION SUMMARY:

Working within an interdisciplinary team, the Home Care Scheduling Clerk III is responsible for the scheduling and assignment of client visits by the Home Care Direct Service Staff . The Home Care Scheduling Clerk III is also responsible for the administrative functions related to service implementation, scheduling, and maximizing services and resources.

RESPONSIBILITIES:

Overview:

  1. Maintains individual employee schedules in the Electronic Scheduling Program;
  2. Responds to service requests and changes in services from the Home Care Case Coordinator and or Direct Service Nurse (DSN), and identifies staffing resources available;
  3. Processes service requests according to priority through consultation with Home Care Case Coordinator and/or DSN;
  4. Provides assigned worker with assignment information;
  5. Notifies assigned worker of resumption and/or termination of service;
  6. Communicates with clients regarding scheduling as needed;
  7. Maintains Home Care client information in accordance with established guidelines;
  8. Completes timekeeping responsibilities as applicable;
  9. Adheres to PHIA and FIPPA legislation;
  10. Documents concerns and refers to their respective supervisor;
  11. Responds to calls from staff;
  12. Plans and coordinates replacement staff as required as per Human Resource Policies and applicable Collective Agreements, consult with the Supervisor as needed;
  13. Refers employee performance concerns to their respective supervisor;
  14. Identifies self-learning needs to their respective supervisor as needed;
  15. Works within the scope of the position;
  16. Other duties as assigned.

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