Hotel Bell Desk Agent - Winter 2026/27

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

What can you expect?

Bellperson provides an outstanding guest experience by creating a warm, welcoming, and professional environment. They assist guests with their queries and provide recommendations to maximize their stay. They are responsible for the safe and efficient handling and delivery of guest luggage and equipment.

This job might be right for you if you think you would really enjoy:

• Providing excellent guest service.
• Receiving and delivering luggage/other items to and from hotel rooms; Coordinating with the Front Desk and Warehouse to ensure flow is smooth and within guaranteed times.
• Storing and retrieving guest equipment from ski storage.
• Efficiently answering guest inquiries regarding the area and hotel services and facilities
• Removing snow from roofs and walkways.
• Maintaining public areas of the hotel including the ski storage area.
• Cross-training for other hotel roles such as front desk or night audit.
• Participating in the operation of hotel guest activities as needed.
• Other duties as assigned; including janitorial.

And you have:

• Passion for providing excellent guest service.
• Previous service or hotel experience; able to demonstrate excellent guest service.
• English proficiency: fluent.
• Exceptional interpersonal skills; reliable, a team player and able to use own initiative.
• Strong organizational, attention to detail, and time management skills.
• Able to complete training and testing for on-hill tracked vehicle license and snowmobile license.
• Provide clean driver’s abstract and license prior to commencement of duties (Abstract cannot be any older than 30 days from start of employment); Must be able to complete training and testing for on-hill tracked vehicle and snowmobile licenses.
• Ability to complete manual labor, heavy lifting, and standing for long periods of time.

Additional Considerations:

• Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
• Requires standing/walking for long periods of time, trunk rotation, frequent lifting (up to 30kg), pushing/pulling (up to 45kg), kneeling, crouching.
• This role operates oversnow vehicles and works around moving equipment.
• Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor/outdoor role at a ski area.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
• Career– Recognition programs & career development opportunities
• Wellness– Discounted fitness passes, yoga, onsite support & professional support
• Onsite discounts – Food & beverage, retail, & hotel stays
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!

Can’t wait to get started? Great, because we can’t wait to hear from you!
Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.