Hotel Front Desk Agent

Front Desk Agent – Inn at the Forks

Full-Time | Open Availability Required | Day, Evening & Weekend Shifts

Create an Exceptional Guest Experience

At Inn at the Forks, we believe great hospitality starts with great people.

Located at Winnipeg’s iconic Forks historic site, Inn at the Forks is a modern, stylish hotel offering thoughtfully designed guest rooms, waterfront views, SMITH restaurant and Riverstone Spa — all in one of Winnipeg’s most vibrant destinations.

We are currently looking for two Full-Time Front Desk Agents to join our team.

If you are friendly, confident, professional and genuinely enjoy helping people, we’d love to hear from you!

What You'll Do

As a Front Desk Agent, you will be one of the first and last people our guests interact with, playing an important role in creating a welcoming and memorable stay.

Your responsibilities will include:

• Welcome guests with a warm, professional and friendly approach.
• Complete guest check-ins and check-outs accurately and efficiently.
• Provide information about the hotel, guest rooms, amenities and local area.
• Respond to guest questions, requests and concerns in a timely and professional manner.
• Handle guest calls and messages with confidence and courtesy.
• Create memorable guest experiences by anticipating needs and going above and beyond when possible.
• Use service recovery techniques to resolve guest concerns and turn challenging situations into positive experiences.
• Process guest payments and transactions accurately.
• Maintain accurate guest information and preferences within the hotel PMS.
• Identify opportunities to upsell rooms and enhance the guest experience.
• Communicate important guest requests, concerns and follow-up items to the appropriate team members and managers.
• Complete end-of-shift procedures, reports and required documentation accurately.
• Prepare arrivals and ensure the Front Desk is ready for the next day.

What We're Looking For

We're looking for someone who brings energy, professionalism and a genuine passion for hospitality.

You will be successful in this role if you:

• Have previous hotel Front Desk or guest service experience; 2+ years of hotel Front Desk experience is preferred.
• Have excellent communication and interpersonal skills.
• Enjoy meeting and interacting with people from all backgrounds.
• Remain calm, professional and solutions-focused in a busy environment.
• Are comfortable handling multiple priorities while maintaining accuracy.
• Have strong attention to detail and take pride in doing things right.
• Are a dependable team player who is willing to support others.
• Have a positive attitude and a genuine desire to provide exceptional service.
• Are comfortable working day, evening, weekend and holiday shifts as required.
• Hotel Night Audit experience is considered an asset.

Why Inn at the Forks?

At Sparrow Hotels, our purpose is to create an environment where people and communities flourish.

Our Core Values — Hospitality, Accountability, Respect, Teamwork, Leadership, Empowerment and Innovation — guide the way we work, support one another and take care of our guests.

When you join our team, you become part of a local hospitality company that believes in investing in its people, creating meaningful guest experiences and making a positive impact in our community.

Ready to Join Us?

If you're looking for a role where no two days are exactly the same, you enjoy meeting people and you take pride in creating great guest experiences, we'd love to meet you.

Apply today and join the Front Desk team at Inn at the Forks!