Housekeeping attendant

About Us

Nestled on the shores of beautiful Lake Massawippi, Ripplecove Hotel & Spa is a peaceful lakeside retreat where guests come to relax, unwind, and enjoy an exceptional hospitality experience.

Position Summary

The Housekeeping Attendant (Houseman) plays a key operational role within the Housekeeping Department. Working closely with the Room Attendants and the Executive Housekeeper, this position ensures the smooth flow of daily housekeeping operations by providing logistical support, replenishing supplies, transporting equipment and linens, and assisting with guestroom cleaning when needed.

This is a physically demanding role that requires stamina, efficiency, attention to detail, and a commitment to maintaining the high service standards expected in a luxury hotel environment.

Key Responsibilities

Support to Room Attendants

• Strip beds and remove soiled linens and used towels from guest rooms.
• Transport dirty linens to the laundry facility following established procedures.
• Replenish Room Attendants with clean linens, towels, guest amenities, and required supplies.
• Ensure housekeeping carts are fully stocked, clean, and well organized.
• Clean guestrooms as needed, including departures, stayovers, priority rooms, and during periods of high occupancy.
• Follow the hotel's cleaning procedures and presentation standards to ensure an exceptional guest experience.

Internal Logistics and Transportation

• Transport linens, amenities, supplies, and equipment between storage areas and guestroom floors.
• Operate the property's golf cart to transport equipment and employees throughout the hotel when required.
• Handle and transport materials safely and efficiently.
• Keep storage rooms, service areas, and back-of-house spaces clean, organized, and safe.

Support to the Executive Housekeeper

• Assist with receiving and verifying deliveries.
• Organize and store inventory in the linen room and storage areas.
• Report inventory shortages or discrepancies.
• Assist with inventory control of linens, cleaning products, and guest amenities.

Additional Responsibilities

• Adhere to strict cleanliness, sanitation, and disinfection standards.
• Respect guest privacy and maintain confidentiality at all times.
• Promptly report maintenance issues, damages, or lost-and-found items.
• Ensure corridors, service areas, and guest-accessible spaces remain clean and presentable.
• Follow all occupational health and safety procedures, including safe lifting techniques and ergonomic practices.
• Collaborate effectively with the Front Desk, Maintenance, and other hotel departments.
• Contribute to an outstanding guest experience through professionalism, courtesy, and a proactive attitude.

Qualifications

• Good physical condition with the ability to lift, carry, push, and transport materials throughout the day.
• Ability to remain on your feet and walk for extended periods.
• Strong organizational skills and ability to work efficiently.
• Team-oriented with a positive attitude.
• Ability to work quickly without compromising quality.
• Previous experience in hotel housekeeping is considered an asset.

Working Conditions

• Variable schedule, including evenings, weekends, and holidays.
• Fast-paced work environment, especially during peak season.
• Physically demanding position requiring endurance, stamina, and the ability to perform repetitive tasks.