Housing Applicant Services Clerk - Nine Month

Wellington County consistently ranks as one of the safest communities in Canada and is home to vibrant economies, active and inclusive communities, and beautiful landscapes.

We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County is looking for individuals who are committed to public service, enjoy collaborating with others and share the County’s values. We value applicants with a diverse range of skills, experiences, and competencies, and are looking forward to welcoming new members to our talented team.

The County offers a generous compensation, benefits and pension package. We also offer ongoing career and development opportunities to our employees, with a commitment to health and well-being.

Posting ID: 2645 - this recruitment is for an existing vacancy
Department: Social Services
Division: Housing Services
Position Type: Nine MonthFull Time Contract
Work Hours: Monday to Friday, 35 hours per week: regular schedule is 8:30 am - 4:00 pm onsite/in-person; flexibility of hours may be required.
Work Location: 138 Wyndham, Guelph; the County of Wellington is an employer that provides service onsite.
Vacancies: 1
Application Deadline: 11/11/2026

The following includes some of the principal responsibilities for this role and is intended to provide an overview of the person. The full scope of responsibilities is outlined in the complete job description.

BASIC FUNCTION

This position reports to the Applicant Services Manager. The Housing Applicant Services Clerk works on a scheduled rotation to provide first level contact with clients and is responsible for supporting the delivery of client services which includes accounts receivable, reception and centralized wait list processes for the Housing Services Division. The Housing Applicant Services Clerk also supports the subsidized housing application renewal process, provides support to applicants and community partners as well as assists in providing individuals and families with information and referrals.

PRINCIPAL RESPONSIBILITIES

• Provide general customer service to clients and members of the public, including responding to walk-ins, and answering and directing a high volume of telephone calls, and email inquiries in a professional and welcoming manner.
• Data entry into Housing databases.
• Receive, process and balance rent and other non-rental accounts receivable by payment of post-dated cheques, cheque, interac, money order and cash for amounts totaling approximately $85,000 monthly.
• Reconcile and prepare deposit for all payments.
• Provide direct client general information on the application process, eligibility rules and how the Centralized Waiting List (CWL) is managed.
• Assist individuals and families in completing applications and forms both online and paper based.
• Process applications by following the legislative requirements under the Housing Services Act, Residential Services Act and Regulations as well as guidelines, County policies and procedures for eligibility on the CWL for all prescribed Housing Providers in Guelph and Wellington County.
• Process monthly annual updates by verifying previously approved applicant eligibility based on eligibility criteria, policies, and procedures.
• Coordinate applications received for priority status and request information to ensure package is complete.

MINIMUM QUALIFICATIONS

• High school graduation, plus additional programme of over six months and up to one year in business administration, accounting, human servicesor related field.
• Over six months related experience in business administration, accounting functions and human services.
• Experience in customer service is preferred.
• Accounting skills required, with demonstrated ability for accounts receivable including pre-authorized payments, debit and money orders.
• Knowledge of the Housing Services Act and Regulations, Residential Tenancies Act and other related legislation.
• Ability to apply established methods or procedures, such as referring to legislation, manuals, policies and procedures.
• Excellent customer service skills and the ability to work with a diverse client group in a professional manner.
• Strong organizational skills with the ability to maintain accurate records.
• Well-developed written and verbal communication skills.
• Ability to maintain confidentiality.
• Working knowledge of Microsoft Office and database software.
• Knowledge of residential maintenance and community agencies would be an asset.

Pay Range: $30.70 - $35.79 (2026 Union Compensation Grid)
Benefits: Extended Health Care, Emergency Travel Assistance, Dental Care; mandatory enrolment, premiums 100% covered.
Pension: As a non-full-time (NFT) employee of an OMERS employer, you are eligible to elect to join the OMERS Pension Plan at any time. Enrollment in OMERS is voluntary.
Medical Responsibility Time: Prorated and accrues at 1 day/month.
Vacation: Accrues to start at three weeks/annum; increases based on length of service.
Union Dues: Payable to CUPE Local 973 at a rate of 1.964% of gross earnings.
Parking: Provided; taxable benefit provisions apply.
Mileage: If applicable, as per CRA allowances.

The County of Wellington is committed to providing inclusive access and accommodations for disabilities throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accommodation for a disability through the recruitment process, please let us know and we will work with you to meet your needs.

Personal information is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act and will be used only to evaluate the suitability of applicants for employment.