HR Express Advisor/HR Operations Coordinator-Mississauga-Hybrid

We are seeking a HR Express Advisor to support our client's team for a contractual role.
This position actively contributes to the delivery of comprehensive organization-wide HR programs that support and align with the Company’s objectives for a meaningful, empowered, and inclusive experience for all client's Associates. This role supports Management and Associates (Business Partners) as the first point of contact for all HR services, technology, and policy inquiries

Mode: Hybrid (2 X week in office)-Mississauga

Pay rate: $30/hr

If you are interested : Email me your resume at [email protected]

Advantages
This is a full-time, ongoing contractual position

Additional benefits include:
Weekly pay every Thursday
Premium pay for afternoon and night shifts
Transit-accessible location
Opportunities for advancement and long-term career growth

Responsibilities
Service Center Support
•Provides accurate and efficient call and administrative support in response to Associates, Human Resources (HR) partners, managers, retirees and former Associates
•Responds to inquiries by utilizing knowledge and available resources in the area of benefits, payroll and HR policy/programs while maintaining a high level of customer service
•Participates as a member of the HR Express team to effectively meet overall department quality outcomes and service level agreements
•Receive and/or place the majority of calls regarding subjects including but not limited to benefits, payroll, leaves of absence, HR policies and programs, and verification of employment
•Requires ability to apply benefits, payroll and policy knowledge and judgment to ensure accuracy and completeness of guidance and documentation of inquires
•Supports timely data entry transactions into Oracle (e.g. changes to employee address, name, etc.) with focus on accurate to maintain the highest level of data integrity
•Updates the case management system with call/transaction specific information and appropriate documentation; assigns/escalates cases to appropriate support teams based on predefined procedures or through escalation to a subject matter expert, COE, or team manager
•Assists with other HR program administration (benefits, payroll, compensation) as requested
•Maintains a high level of confidentiality through understanding privacy laws and requirements
•Researches information and contact caller for follow-up as required; may involve consulting with multiple resources including HR Partners, team members, online systems, databases, review of historical documents as needed
Processing Center Support
•Develops partner relationship with HR business partners across business to educate on the HR processes and procedures and continual best practices
•Supports coordination and administrative functions of cyclical benefits and compensation programs including benefits open enrolment, over-age dependents, vacation trade, minimum wage, bonus transfer to Group RRSP, Store Hourly Benefits eligibility
•Coordinates processing of Associate data changes related to pay and benefit family status changes (life events), retirement information in accordance with company guidelines and procedures; acts as subject matter expert on these procedures, ensures all HR transactions are processed in a timely and accurate manner • Supports escalated calls and tickets from the HR Service Centre team to provide a final resolution to cases; keeps partners informed on the status of research and resolution, closes ticket when complete
• Processes Associate transactions per company guidelines and policies including but not limited to involuntary terminations, life claims, leave of absences, rehire service date adjustments
• Run control and audit reports, as per defined SLAs, and action findings according to defined operating procedures
• Engages with HR Express team members and COEs as needed to support the work activities; partners with subject matter expert, COE, or Manager on exceptions; processes ad-hoc requests as required
• Support Service Centre team during high call volumes and development opportunities
General Operational Responsibilities
• Validates all HR transactional approvals are obtained as per the Approval Authority Schedule (AAS)
• Ensure two-factor authentication has been met when communicating confidential information directly to an Associate, via the phone or email
• Complies with Company Data Security and Code of Conduct standards
• Assist with writing and maintaining documentation of operating procedures in Knowledge Base
• Identify, share, and support operational improvements
• Participate in special projects as assigned

Qualifications
Minimum two (2) years of experience in Human Resources, Benefits or Payroll
• Working towards or completed diploma or certificate program in Human Resources, Payroll or Business Management preferred
• Working knowledge in Human Resources or Payroll related to benefits, retirement savings plans, compensation, and employment related legislation in all provinces
• Experienced with HR and case management technologies (Oracle. Ultipro, TMS, ServiceNow)
• Excellent written, verbal communication, presentation and interpersonal skills with active presence on social media to build relationships ability to provide guidance and information to Management and Associates on HR policies, processes
• Fluently bilingual, advanced speaking in both French and English preferred
• Strong interpersonal skills with ability to influence business partners to help prioritize activities and resources to meet the organization needs, build rapport and credibility to be a trusted advisor, including strong listening and information gathering skills
• Strong analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment to make effective decisions, revise strategies to support the vision of the department
• Strong problem-solving skills including analysis of information to effectively resolve issues and implement solutions
• Strong organizational and project management skills by determining project requirements, timelines, and risks to launch and manage projects
• Good people management skills including coaching, providing advice and guidance to team members to resolve problems; discuss and share best

Ability to maintain strict confidentiality and appropriately manage highly sensitive information; requires discretion and thorough knowledge of the organization’s operations, procedures and policies
• Flexibility to support unanticipated events that drive volume and support peak volume events throughout the year
• Excellent computer skills including MS Office - Word, Excel, PowerPoint

Summary
To apply: Apply directly to this job posting or email me your resume at [email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.