HVAC Operations Supervisor

Come Build Hope and Homes with Us!

HVAC Operations Supervisor – Cross-Regional- Full Time

St.Thomas/London-Southwest, Ontario

Salary: $65,076-$71,094

Position Description: Reporting to Building Systems Manager, you will be responsible for leading and overseeing the daily operations, maintenance, and performance of building mechanical systems across the portfolio. The Supervisor acts as the primary escalation point for complex system issues and contractor coordination. In collaboration with our interdisciplinary teams, you will work within programs that are supporting residents who are experiencing mental health concerns and/or substance use and who require supports to maintain housing stability.

About Indwell: We are a Christian charity that creates affordable housing communities and supportive programs for people seeking health, wellness, and belonging. Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society. Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES. Being a part of our amazing team you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness. To learn more, go to: www.indwell.ca

Hours of Work: Full Time- 40hours per week, Monday-Friday, 9am-5pm with some flexibility.

Location: Based in London or St.Thomas while travelling to Indwell program locations across Hamilton, Mississauga, Simcoe, Woodstock, Kitchener, plus others in the near future. Frequency of travel based on needs.

WHAT Y0U WILL BE DOING:

• Supervise, mentor, and support building system coordinators and maintenance staff by providing technical guidance for troubleshooting complex HVAC and hydronic system issues. Assign workloads, prioritize tasks, and ensure timely completion of maintenance and repair activities.
• Manage preventative maintenance (PM) contracts and ensure PM schedules are adhered to and optimized for system performance and equipment longevity. Coordinate and approve contractor maintenance activities and service schedules.
• Lead investigation and diagnosis of complex or recurring system issues. Analyse root causes and ensure long-term solutions are implemented locally and cross-regionally. Determine when issues should be handled internally versus escalated to external contractors.
• Manage relationships with external service contractors. Review scopes of work, quotes, and service reports to ensure contractors meet performance expectations, safety requirements, and service standards.
• Manage site’s BAS/BMS systems for alarms and abnormalities requiring service and system repairs, schematic changes, or upgrades.
• Support capital projects, including planning, execution, and commissioning by overseeing installation of new equipment and system upgrades. Coordinate electrical, mechanical, and controls integration for new systems.

• Collaborating with facilities and program staff as part of the multi-disciplinary team to support residents/tenants through creative problem solving, trauma-informed care, and relationship building

WHAT YOU WILL BRING:

• 5+ years of experience in building operations, HVAC, or mechanical systems, with leadership experience preferred.
• Strong knowledge of HVAC systems, hydronics, ventilation, and building automation systems
• Computer experience: Internet, spreadsheets and heating/air conditioning controls.
• Proficiency in YARDI software preferred.
• Excellent communication skills, both oral and written, with the ability to interact effectively with others
• A basic understanding of and compassion for individuals who have experienced mental health concerns and/or substance use
• Strong leadership skills with the ability to communicate with a diverse team
• Commitment to Indwell Values and fostering a positive work environment.
• Must have own vehicle and a valid “G” class driver’s license

We want you to thrive:

• Vacation: 3 weeks (15 days) paid with 8 HEAL days (sick and personal appointments) per year
• Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long term disability
• Employee Assistance Program- primary care and professional consulting services
• Group RRSP: Indwells contributes 5% of salary
• New Staff Orientation Days
• Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
• Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

• As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.