Hybrid Bilingual Customer Relations Specialists - Montreal

Position: Bilingual Customer Relations Specialist
Full time, Permanent opportunity.
Hours of Operation: Monday - Friday- 6:00 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)
Location: Downtown, Montreal
Hybrid - 2 day in Office, 3 days from home
Salary: 51, 500 $

( NO Part Timers / NO only Contract available a few months talents accepted / it is a PERMANENT ROLE )

Are you an experienced customer service professional looking to secure a stable, long-term career with a premier corporate leader?

At Randstad, we are partnered with one of Canada’s largest and most reputable insurance corporations to find top-tier talent. This is a permanent position from day one, offering exceptional stability, an incredible benefits framework, and a direct path for internal professional growth.

We are actively seeking focused, career-driven professionals residing in the Greater Montreal Area who display perfect bilingualism and a history of job loyalty. If you thrive in fast-paced environments, love solving complex problems, and are looking for a true corporate home, this role is designed for you.

Candidate must further satisfy the following criteria to be eligible for the role:
- Have status to work in Canada at the time of application
- Successfully complete the enhanced government screening process
- Pass a criminal background check
- Pass a credit check

All offers will be conditional upon successful confirmation of this criteria."

Our Client operates all across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.

Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to communicate with English speaking clients located outside Quebec on a daily/regular basis

Advantages
- Job Security: Permanent, full-time placement from your very first day.
- Competitive Pay: Sturdy base salary of $51,500 plus annual performance reviews.
- Comprehensive Total Rewards: Immediate access to extensive medical, dental, and vision health coverage, alongside mental health support allowances.
- Wealth Building: Generous company-matched pension plan and structured employee share ownership programs.
- Work-Life Flex: Modern hybrid schedule (3 days in-office during training, transitioning to 2 days in-office post-training, with occasional additional days for corporate events/business needs).
- Growth Culture: Tuition reimbursement and paid professional development programs to climb the corporate ladder ($2,000 annually)

-Full time hours
-Hybrid
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Three paid Personal days and paid vacation
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!

Responsibilities
As a Specialist, your daily operations will fall into one of three core corporate pillars: the Frontline Customer Service Centre (CSC)

- Omnichannel Client Support: Manage a steady, fast-paced stream of inbound English and French inquiries via phone and email from corporate plan administrators, advisors, and individual plan members.

- Expert Policy Navigation: Break down intricate group insurance contracts, dental/medical benefits, and pension allocations to deliver accurate, empathetic explanations to clients.

- Complex Financial & Plan Administration: Safely process, verify, and log technical backend transactions (such as RRSP contributions, mutual fund allocations, benefit updates, and member profile adjustments) across multiple corporate databases.

- Data Integrity & Security: Operate within highly regulated tracking frameworks to document caller notes flawlessly, maintain a high quality-assurance score, and adhere strictly to file compliance laws.

Qualifications
Strict Schedule, Training & Hybrid Logistics
- The Shift Schedule: Must have open availability Monday to Friday between 8:00 AM and 8:00 PM. You will be assigned a steady 5-day, 8-hour schedule (40 hours/week) within this window. This availability is mandatory and non-negotiable.
- Intense Training Blackout: The first 3 months feature comprehensive, structured training. To ensure success, no vacation or time-off requests can be accommodated during this initial 90-day phase.
- Training Schedule: 3 days in-office (Downtown Montreal) / 2 days remote.
- Post-Training Schedule: 2 days in-office / 3 days remote. (Note: Occasional added days in-office may be required based on business needs or corporate team events).
- Remote Workspace Setup: While the company provides your computer hardware, you are strictly required to supply a private, quiet workspace, a proper desk with room for 1–2 monitors, and a high-speed, physically wired internet connection (Ethernet cord connection directly to the router is required for security).

Candidate Qualifications

- Hiring managers are seeking a specific profile of proven stability and technical strength. To be considered, your resume must reflect:
- Proven Career Stability: A minimum of 2 to 3+ years of consistent, stable experience in a corporate customer service, banking, financial services, or call center environment. Short-term, sporadic job-hopping on a resume will be flagged as a disqualifier.
- Flawless 5/5 Bilingualism: Complete verbal and written fluency in both English and French is mandatory. You must be entirely comfortable shifting between both languages rapidly and professionally.
- Local Residency: You must currently reside within the Greater Montreal Area and be able to easily commute to the downtown office core weekly.
- Background Cleared: You must be legally eligible to successfully pass a rigorous government-level criminal and background screening.
- Technical Literacy: Exceptional comfort working across multiple computer screens, handling 3–4 complex enterprise software systems concurrently while speaking seamlessly to clients.

Candidate must further satisfy the following criteria to be eligible for the role:
- Have status to work in Canada at the time of application
- Successfully complete the enhanced government screening process
- Pass a criminal background check
- Pass a credit check

All offers will be conditional upon successful confirmation of this criteria.

Summary
How to Apply ?
If you meet all the criteria above and are ready to kickstart a lasting corporate career, we want to hear from you today.

Option 1: Submit your application directly through this platform by uploading your updated, chronological resume.

Option 2: Send your resume directly via email to our dedicated specialist, Jessica Yelozbek, at [email protected]
(Please use the subject line: Bilingual Specialist - Montreal).

We thank all applicants for their interest in this position and only those selected for interviews will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.