Publié il y a 9 jours
IBMS (Operative BMS) Support Analyst
@ Tekgence Inc
Toronto, Ontario
En bref
Tekgence Inc is hiring a contract IBMS (Operative BMS) Support Analyst to provide application support in a helpdesk environment. The role covers L1 to L3 troubleshooting across scheduling, ad sales, traffic and billing modules, with SQL-based data work and incident management. The posting states a contract engagement and SLA-driven support.
Responsabilités :
- Provide L1/L2/L3 IBMS application support
- Troubleshoot scheduling, ad sales, traffic and billing issues
- Handle incidents and service requests via ticketing tools
- Perform SQL troubleshooting and data validation
- Conduct root cause analysis and ensure SLA compliance
Résumé des exigences :
- Experience supporting IBMS (Operative BMS) applications
- Knowledge of SQL and database troubleshooting
- Experience with incident management and ticketing tools
- Strong troubleshooting and problem-solving skills
- Good communication and stakeholder management skills
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-11-01
- Première détection par notre source
- 2026-11-11
- Mise à jour du dossier source
- 2026-11-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Domaine | TI |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Tekgence Inc
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 5 |
Job Summary:
We are looking for an IBMS (Operative BMS) Support Analyst to provide application support in a helpdesk environment. The ideal candidate should have experience troubleshooting application issues, working with SQL databases, handling incidents, and supporting business operations across scheduling, ad sales, traffic, and billing modules.
Key Responsibilities:
- Provide L1/L2/L3 application support for IBMS (Operative BMS).
- Troubleshoot issues related to scheduling, ad sales, traffic, and billing modules.
- Handle incidents, service requests, and user queries using ticketing tools.
- Perform SQL-based troubleshooting, data validation, and database fixes.
- Investigate data inconsistencies and system integration issues.
- Conduct root cause analysis (RCA) and ensure compliance with SLAs.
- Support user access, system configurations, and minor enhancements.
- Collaborate with sales, traffic, finance, and technical teams to resolve issues.
Required Skills:
- Experience supporting IBMS (Operative BMS) applications.
- Knowledge of SQL and database troubleshooting.
- Experience with incident management and ticketing tools.
- Strong troubleshooting and problem-solving skills.
- Good communication and stakeholder management skills.
- Ability to work in a support environment and meet SLA requirements.
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