Igloofest Communications Control Center Agent

Igloofest Communications Control Center Agent

Looking for a job where your weekends are all about music, sunshine, good vibes, and teamwork? Welcome to Igloofest.

Since 2007, Igloofest has brought together thousands of music lovers who come to dance under the stars in Montreal’s Old Port. With its unique winter setting blending into the surrounding steel structures, striking architectural stage design, lineup featuring top local and international artists, playful and immersive Igloovillage, and its famous outrageous snowsuit contest, Igloofest has become one of Montreal’s trendiest events and one of the most celebrated winter festivals in Canada.

Joining our crew means helping create the experience enjoyed by thousands of festivalgoers every week. If you thrive in a fast-paced environment, enjoy working outdoors, and want to be part of a team fueled by positivity and great energy, we’d love to meet you. Winter flies by. You might as well spend it with an amazing Ékip.

Your Mission :

As activity increases across the site, you become the central hub for information and response coordination. You maintain constant awareness by monitoring surveillance cameras, radio communications, and incoming calls. You quickly assess situations, deploy the appropriate resources, contact emergency services when required, and ensure established procedures are followed. Throughout your shift, you accurately document incidents and activities to support effective operational follow-up. Through your sound judgment, vigilance, and ability to remain calm under pressure, you play a key role in maintaining site security and ensuring operations run smoothly.

Your Responsibilities :

• Monitor site surveillance cameras continuously and promptly identify and report any situation requiring intervention.
• Respond to radio communications and incoming calls directed to the operations center.
• Coordinate and deploy the appropriate resources based on operational needs and requests received.
• Contact and liaise with emergency services (police, fire, and ambulance) whenever a situation requires external intervention.
• Document incidents and maintain accurate operational logs, records, and tracking tools.
• Follow established emergency procedures and protocols to ensure an effective response to incidents and critical situations.

Direct supervisor:

• Site supervisor

What We're Looking For :

• Ability to work outdoors in winter conditions and cold weather.à
• Strong understanding of Multicolore’s event operations and on-site procedures.
• Ability to work independently and manage responsibilities effectively throughout a shift.
• Excellent focus, attention to detail, and situational awareness.
• Proven ability to remain composed under pressure and prioritize competing demands.
• Comfortable using computer systems and entering data accurately.
• Sound judgment, strong observational skills, and a proactive approach to problem-solving.
• Previous experience in dispatch, security operations, or emergency communications.
• Certification or formal training in emergency communications dispatching is considered an asset.
• Experience working in a communications center or call center environment is considered an asset.
  

Why Join the Team :

• Complimentary access to all Multicolore events throughout the season
• Entry to events hosted by the Club social Terrain
• 2 complimentary tickets per season for Igloofest (2 regular tickets)
• Exclusive discounts on food and beverages at our events

Multicolore is home to some of Montréal’s most iconic events, including Piknic Électronik, Igloofest, Village au Pied-du-Courant, Palomosa, and MURAL, along with its event production division, Multicolore Projects and LNDMRK, and its Music division.

We imagine, develop, and produce unique experiences that bring people together, entertain audiences, and shine a spotlight on artists from here and around the world. For more than 20 years, we’ve helped position Montréal as an innovative, creative, and internationally recognized hub for live events and cultural experiences.