Immigration Case Processor

Company: Prosper Immigration Inc.

Location: Surrey, British Columbia, Canada (On-site)

Job Type: Full-Time

Experience Required: 1–2 years in immigration case processing role

About Prosper Immigration Inc.

Prosper Immigration Inc. provides immigration support services to individuals and families seeking to visit, work, study, or settle in Canada. We are committed to delivering organized, efficient, and client-focused services while maintaining high standards of accuracy, confidentiality, and professionalism.

We are seeking a detail-oriented and organized Immigration Case Processor with 1–2 years of relevant experience to support our case management team. The successful candidate will assist with documentation, application preparation, client communication, and case tracking while ensuring that files are complete and processed within established timelines.

Key Responsibilities

Client Communication and Information Collection

• Respond to client inquiries by phone and email in a professional and timely manner.
• Explain application documentation requirements and provide procedural information based on established guidelines.
• Keep clients informed about case progress, outstanding documents, and important deadlines.
• Communicate effectively in English and French, as required.

Immigration Case Processing and Administration

• Review, organize, and verify client documents for completeness and accuracy.
• Prepare immigration application forms and supporting document packages using established checklists and procedures.
• Assist with temporary residence, permanent residence, LMIA-related, citizenship, and other immigration files, as assigned.
• Follow up with clients to obtain missing documents and ensure timely completion of application files.
• Track application progress, monitor deadlines, and record updates and correspondence.
• Maintain accurate, confidential electronic and physical client files.
• Support case managers and authorized immigration professionals with administrative case preparation and submission activities.

Administrative Support

• Maintain and update client databases, case trackers, and Excel spreadsheets.
• Assist with document scanning, photocopying, file assembly, and other administrative tasks.
• Ensure records are organized, secure, and readily accessible to authorized team members.
• Follow internal procedures and confidentiality requirements when handling sensitive client information.

Qualifications and Requirements

• 1–2 years of experience in immigration case processing, immigration administration, or a closely related role is required.
• Familiarity with Canadian immigration documentation, application procedures, and relevant government portals is an asset.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills in English; French proficiency is an asset or requirement where applicable to assigned duties.
• Ability to manage multiple files, prioritize tasks, and meet strict deadlines.
• Proficiency in Microsoft Office, particularly Word and Excel, email applications, and PDF editing tools.
• Strong client-service skills and the ability to handle confidential information with discretion.
• Ability to work independently while collaborating effectively with case managers and other team members.

What We Offer

• An opportunity to work in a professional, client-focused immigration services environment.
• Collaboration with experienced case management professionals.
• Opportunities to develop expertise in immigration administration and case processing.
• A supportive and inclusive workplace that values accuracy, accountability, and continuous improvement.

Equal Opportunity Statement

Prosper Immigration Inc. is committed to fostering an inclusive and respectful workplace. We welcome applications from qualified candidates of diverse backgrounds and are dedicated to providing equal employment opportunities.

How to Apply: Interested candidates who meet the experience and qualification requirements are encouraged to submit their resumes for consideration.