Improvement Consultant

Position Summary
Interior Health is seeking permanent full-time Improvement Consultant who is passionate about driving meaningful changes in healthcare.

Location: The worksite location is flexible within the South Okanagan region.

What we offer:
• Employee & Family Assistance Program
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP

The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:
The Improvement Consultant is responsible for providing leadership and expertise including coaching, facilitation, and education in the application of quality improvement principles, practices and proven quality scientific methods supported by Interior Health. The Improvement Consultant promotes the integration and standardization of evidence-based systems as identified, and in alignment with the Quality and Patient Safety Strategic Plan.

As an integral member of the Interior Health Quality and Patient Safety program, the Improvement Consultant collaborates with health care leaders, managers, and physicians to provide leadership and expertise in the planning, implementation, and evaluation of improvement initiatives designed to improve quality of care, service utilization, safety, and risk reduction to produce measurable outcome results.

This includes (but is not limited to):
• Building capacity through provision of education and training of quality methodology such as lean improvement and lean management, quality system development, monitoring, and analysis of key performance indicators in alignment with other levels of reporting in Interior Health.
• Supporting the ongoing development and implementation of best practices related to improving quality across IH.

Participating in serious incident reviews and providing reports and supporting recommendations for action arising out of incident investigation.

What will you work on:
• Provides leadership and expertise to promote and support a culture of continuous quality improvement.

• Facilitates the integration of quality improvement initiatives that can be monitored and measured using reliable data and aligns and integrates improvement efforts with IHA quality service teams, programs, and networks. Identifies and assesses site-based quality improvement needs related to the integration of quality improvement methodology, evidence based systems, and tools within everyday work processes.

• Collaborates with organizational leaders, physicians, and staff to provide leadership and quality management expertise to local community teams in the planning, implementation, and evaluation of quality initiatives designed to improve patient-centred care, service utilization, patient safety, and risk reduction. Contributes to the development and review of policies and guidelines related to patient safety and the quality of care. Provides expert advice to leaders, as needed.

• Performs a leadership role in the integration of accreditation principles and standards with local initiatives. Coaches and facilitates teams participating in Interior Health programs, networks, and services in accreditation self-assessment, planning, and survey preparation and follow-up. Completes assessment of QI processes, ensures that standards are in place, and advises on changes required (e.g., compliance with Accreditation Canada Standards).

• Provides education and training on the application of Lean thinking, principles, sponsor engagement, change management principles, facilitation skills, and Lean tools and techniques, providing constructive feedback and supporting individual development toward the use of every day Lean thinking and daily management.

• Applies knowledge in Lean process improvement thinking and methodologies to execute process improvement initiatives in a wide variety of clinical and corporate settings in alignment with Interior Health’s transformational plan and organizational goals. Develops and monitors assigned Lean initiative areas including the supporting of monitoring performance, planning, and adjusting operations deliverables to meet projections and annual targets, and preparing summaries for fiscal reporting.

• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

• Performs other related duties as assigned.

Come join our team and see why we’re one of BC’s Top Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications
Education, Training and Experience
• Master’s degree in a health related field, and educational preparation in quality improvement and patient safety.
• Three to five years progressive leadership experience.
• Two to five years recent clinical experience in health care services and/or experience in data management.
• Knowledge and experience in supporting/leading Quality Improvement, Lean and Kaizen activities and with demonstrated experience and ability to lead a variety of Kaizen events including full improvement workshops, and other improvement initiatives.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain good working relationships with others and manage conflict effectively to successfully coordinate the work. Strong work and professional ethics.
• Demonstrated knowledge of quality improvement principles, methods, and tools.
• Demonstrated leadership skills.
• Demonstrated ability to communicate effectively with others at all levels of the organization.
• Demonstrated skills in facilitation, presentation, coaching and teaching skills.
• Demonstrated ability to bring together multiple partners and effectively manage diverse and sometimes competing interests.
• Familiar with quality improvement methods, tools, and concepts such as qualitative and quantitative analysis, Lean management, and improvement.
• Have a proven ability to manage diverse groups and individuals through quality improvement processes and be able to resolve issues that arise throughout the process.
• Physical ability to perform the duties of the position.