In-Force Solutions Manager

Are you energized by turning complex challenges into real, scalable solutions? Do you thrive at the intersection of life insurance, data, and client consulting? If you bring clarity to ambiguity and love seeing ideas come to life — this role was made for you.

About the Role

As the In-Force Solutions Manager, you will lead a small team of professionals to develop new, scalable solutions that improve policyholder outcomes and enhance the performance and value of life insurance in-force portfolios. You will identify emerging client needs, convert client-specific work into repeatable capabilities, and guide solutions from initial concept through testing, measurement, bringing solutions to market, and scaling solutions for broader use. This is a unique opportunity to shape the future of in-force solutions on a global scale.

Key Responsibilities

Lead a high-performing team by setting direction and priorities, coaching members and building capabilities across actuarial, analytical, and client-facing skills

Develop

• Identify market opportunities for new solutions, evaluating them based on value, strategic fit, and scalability
• Lead client engagements to test and validate new approaches, generate evidence of value, and build reusable tools
• Develop KPIs, measurement frameworks, and tools that track policyholder outcomes and the persistency impact of each solution
• Define quantification methods to connect solution results to financial value for clients and Swiss Re
• Convert client-specific work into standard methodologies and tools that can be delivered consistently across clients and regions

Deliver

• Adapt models and measurement frameworks to reflect the specifics of each solution, from both Swiss Re's and the client's perspective
• Communicate findings clearly to internal and external audiences, incorporating feedback to improve solution design
• Maintain clear documentation of methods, assumptions, and data requirements to support quality and knowledge sharing

Originate

• Collaborate with client managers to match emerging solution capabilities with evolving market needs
• Build compelling business cases and client-facing materials to support the launch of new capabilities
• Represent Swiss Re at client meetings, industry events, and forums to generate interest and gather market insights

About the Team

The In-Force Solutions (IFS) team partners with life insurers to improve policyholder outcomes and maximize the value of in-force portfolios. We bring together expertise in actuarial science, data analytics, behavioral science, customer experience, and client consulting to deliver practical, high-impact solutions — spanning customer engagement, retention, portfolio analytics, and experience sharing.

About You

You are a commercially minded leader who turns complex client challenges into practical, measurable solutions. You lead through influence, connect diverse disciplines, and are equally comfortable with ambiguity and analytical rigor. You value transparency, quality, and continuous learning.

We are looking for candidates who meet these requirements:

• Qualified actuary with experience in life insurance, reinsurance, or in-force portfolio management
• Proven ability to lead solution development from initial concept through testing, measurement, and delivery
• Client-facing experience, including understanding business challenges, communicating insights, and translating feedback into practical solutions
• Strong analytical judgment, with experience using data and actuarial methods to evaluate outcomes and support decisions
• People management experience, including setting priorities, coaching team members, and managing competing demands
• Strong communication skills, with the ability to translate complex analysis into clear business recommendations and present compellingly to clients and senior stakeholders

These are additional nice to haves:

• Background in pricing, lapse/persistency analysis, experience studies, or in-force optimization
• Experience with behavioral economics, customer experience design, or campaign testing
• Familiarity with building client-facing dashboards or analytics tools
• Experience working with technology teams or vendors to translate business needs into scalable solutions

The base salary hiring range for this existing position located in Toronto is CAD $160,000 to $210,000. The specific base salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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