Injury Management Specialist

Who We Are

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.

Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day.

The Opportunity

The Injury Management Specialist (IMS) will partner with our clients through proactive management of workers' compensation claims. The incumbent will maintain and develop positive client relationships by providing exceptional service with a focus on facilitating and promoting an early and safe return to work. Key accountabilities include coaching employers to refine their claims reporting process, building Stay at/Return to Work programs, influencing Case Managers to progress complex or stalling files, and seeking out cost relief opportunities.

This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours.

What to Expect in Your First 3 Months:

Within 30 days:

• Coordinate introduction to portfolio of employers and review all their active claims to develop a strategy
• Understand and prioritize the importance of identifying RTW opportunities with ERs early on in claims
• Familiarize yourself with the Referral process for RTWS and EDMP clients
• Familiarize yourself with WorkSafeBC’s policies and how to apply these policies to any active and/or incoming claims

Within 60 days

• Develop relationship with employers to understand their unique challenges and determine if modified duties are available
• Possess a comprehensive understanding of the appeals process and templates
• Maintain a caseload with intent for recovery at work
• Provide ongoing management of active claims and ensure accountability of all parties in the recovery and RTW process.

Within 90 days:

• Educate workers and employers on their responsibilities, obligations under the WCB Act and related policies
• Develop, understand, and demonstrate the value proposition to our clients
• Develop an understanding of the Experience Rating Assessment and Annual Reports

What You'll Be Doing

• You will proactively collect and evaluate relevant information and documentation from workplace parties
• You contact employees within 24 hours of receiving report of Injury Form, explaining the role of DMI, and collects pertinent information
• You prepare and submits Form 7 to WCB for lost time injuries and medical aid.
• You communicate with WCB, employer and workers on a regular basis
• You chart communication in Disability Management System
• You proactively manage a caseload through early intervention.
• You assist workers and employers to develop return to work plans
• You review WCB correspondence and determines next steps
• You liaise with the provincial Workers’ Compensation Boards
• You provide claim updates to clients as required

What You Bring to the Team

• Post-secondary education in human resources, psychology, social work, kinesiology, or a related discipline
• 2–3 years of experience in customer service or a related field
• Good understanding of WCB policy and practices is an asset but not required
• Experience in disability management or return to work is an asset but not required
• Well-developed communication, analytical, and multitasking skills

Critical Competencies

You will succeed in this role if you are:

• A Case Management Outcomes Achiever – You consistently manage an optimal caseload of 45–50 files while meeting or exceeding key benchmarks including file durations, resolution rates, and data integrity.
• A Case Management Quality Champion – You adhere to case management best practices through effective, organized file management, achieving a "Meets" or "Optimal" rating on QA and leader reviews in over 90% of cases, and take prompt action to address any privacy incidents or escalations.
• An Effective Communicator – You build relationships and drive resolution through active listening, emotional intelligence, and tact, proactively identifying and addressing stakeholder needs in every interaction.
• A Service Delivery Driver – You demonstrate a strong commitment to service excellence by consistently meeting key SLA targets, including initial contact with employees and employers within 1–2 business days of referral and responding to emails and voicemails within one business day over 90% of the time.
• A Subject Matter Expert – You leverage your expertise to coach employers, refine their practices, and deliver best-in-class outcomes, taking initiative to lead client meetings and supporting teammates through knowledge transfer.

Compensation

At the time of this posting, the estimated annual base salary for this position is $60,000–$70,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why DMI is the Place for You

• Beyond salary, we offer generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program to help you balance life and work on your terms
• We provide flexible work options including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and wellness support, including comprehensive mental health resources
• Clear career paths, personalized learning, and leadership committed to invest in your development

Belonging Starts Here

Diversity, inclusion, and belonging aren't just programs at DMI; they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.

If you need accommodation during any stage of the hiring process, please let us know! We're here to help.

If you're ready to do meaningful work and grow your career with DMI, we'd love to hear from you. Click Apply to submit your application.